Prosegur Alarms is a multinational company present in 9 countries, offering a wide range of products that enhance the safety and peace of mind of families and businesses. Prosegur's security alarms provide the most advanced systems on the market. **Our values:** People matter to us We think positively We are unstoppable. Currently, Prosegur Alarms is seeking a **CUSTOMER SATISFACTION ASSISTANT** whose mission will be to retain, renew, and reactivate contracts in order to ensure the expected churn rate for the business and thereby guarantee customer profitability. Likewise, they must ensure customer loyalty following their management, preventing customers from expressing cancellation intent again during the assigned responsibility period. **What will your responsibilities be?** * Make calls and field visits (if required) to the assigned customer base to ensure contract retention, renewal, and reactivation. * Resolve customer inquiries regarding the service and follow up on activities from other departments arising from retention, renewal, and reactivation efforts. * Accurately complete customer interactions in the applications established by the Customer Satisfaction Coordination team. * Ensure customer continuity after retention, renewal, and reactivation; monitor payment commitments to prevent delinquency issues. * Maintain fluent communication with external and internal customers to achieve planned objectives. * Actively participate in all scheduled meetings, whether within the department, managerial, or committee meetings. **What are we looking for?** * Completed secondary education or ongoing, completed, or incomplete university/technical studies. * Minimum of 2 years of experience in customer service, sales, and retention. * Skills: customer experience, customer retention and loyalty, sales management. **What do we offer?** * Opportunity to join a company certified as a **great place to work** * Base salary S/1,200.00 * Commissions: ……………………. * Immediate payroll inclusion with all statutory benefits from day one. * Certified training. * Career path and professional growth opportunities. * Access to Prosegur University platforms. * Educational scholarship program for you and/or your children through the Prosegur Foundation. * Educational agreements for technical programs, undergraduate degrees, master's degrees, diplomas, language courses, etc.