At **Vaope.com, The Ticketing Platform of Peru**, we are looking for a **Technical Support Analyst / Helpdesk** to provide effective and timely solutions to technical support requests, meeting established service level agreements (SLAs) and maintaining high user satisfaction. ☑**Requirements**: * Graduate of a technical or university program in Computer Science, Systems Support, Networks and Communications, or related fields. * Availability to work on-site in Surco from Monday to Friday, 8:30 am to 5:30 pm, and Saturday mornings remotely. * 2 years of experience in similar roles. * Required knowledge in: * Operating Systems: Advanced proficiency in Windows 10/11. Knowledge of macOS is a plus. * Software: Experience administering and supporting Microsoft 365 (Outlook, Teams, SharePoint, etc.). * Hardware: Knowledge of assembly, diagnosis, and repair of PCs and laptops. Printer configuration. * Networking: Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN). * Active Directory: Experience managing users, groups, and policies. * Tools: Proficiency with ticketing systems and remote access software (AnyDesk, TeamViewer). ☑**Skills**: * Excellent communication and customer service orientation. * Patience and empathy. * Problem analysis and resolution skills. * Organization and priority management. * Ability to work under pressure. ☑**Main Responsibilities:** * **1\. On-Site and User Support** \* * *Local Infrastructure and Equipment:* * Manage the full lifecycle of company hardware: install, configure, maintain, and decommission laptops, desktops, printers, and network equipment (switches, access points). * Diagnose and resolve local network connectivity issues (wired and Wi\-Fi), ensuring employees have access to internal resources. \* * *User Support (Level 1 and 2\):* * Serve as the single point of contact for all technical assistance, managing requests through the ticketing system from creation to closure. * Provide technical support and solutions to users in person, by phone, or remotely, with a strong focus on customer service. \* * *Active Directory Management:* * Administer user accounts and groups in Active Directory, including creating new users, assigning permissions to resources (shared folders, printers), and deactivating accounts during offboarding. \* * **2\. Digital and Systems Support** *· Microsoft 365 Administration:* * Manage user licenses and accounts in the M365 admin console. * Resolve incidents related to key ecosystem applications: Outlook (profile issues, connectivity), Teams (device configuration, permissions), SharePoint, and OneDrive (sync, access). *· Server Monitoring and Basic Support:* * Perform periodic checks on server status (on-premise and AWS cloud) to verify availability, disk usage, and performance. * Carry out scheduled basic maintenance tasks such as controlled reboots or backup verification, under the supervision of the infrastructure team. * Provide access support to development and QA environments for the programming team. *· VPN Configuration and Support:* * Install, configure, and troubleshoot VPN client software on employee devices to ensure secure and stable remote connections. \* * **3\. Security and Compliance** *· Endpoint Security Management:* * Ensure all company devices have up-to-date antivirus software functioning properly. * Manage deployment of critical security patches for operating systems and applications to mitigate vulnerabilities. *· Enforcement of Policies and Best Practices:* * Ensure compliance with IT security policies, such as use of strong passwords, screen locking, and proper use of technology resources. * Educate users on best practices to prevent security incidents (e.g., phishing). *Inventory and Asset Management:* * Maintain an accurate and up-to-date IT inventory (hardware and software), recording equipment assignments to each employee for auditing and control purposes. ☑**Benefits**: * Microenterprise labor regime (15 vacation days \+ Essalud health insurance) * Positive, dynamic, and collaborative work environment * Opportunities for professional growth alongside the company. Talk... vao'? If you want to be part of our rapid growth, join our team! Send your CV with subject line **Helpdesk** to rrhh@vaope.com, indicating your salary expectations. Job type: Full-time Salary: S/.1,800\.00 \- S/.2,200\.00 per month Application questions: * How much experience do you have performing help desk duties? * Can you meet the stated schedule starting at 8:30 am in Surco? \- We are 5 minutes from óvalo Higuereta * We operate under the microenterprise regime, which provides TWO labor benefits: 15 vacation days \+ Essalud health insurance. (We do not yet offer CTS or bonuses as we are in a growth phase.) Are you agreeable? * Do you have immediate availability? Work location: On-site position