**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. **About the Role** Lead the **Next Best Offer** portfolio, a core AI\-driven personalization initiative that delivers targeted recommendations across TELUS's digital platforms including mobile apps, websites, stores, and call centers. This growing portfolio is central to TELUS's intelligent personalization strategy. **Responsibilities*** Understand TELUS business priorities and expected outcomes * Understand customer needs, be the voice of the customer and of the product * Responsible for product vision, prioritization, and ROI. * Liaise with cross\-functional partners, aligning roadmaps and tech investments. * Build organizational support for product strategy. * Define roadmap, manage backlog, and prioritize by business value. * Accountable for critical metrics, progress reporting, and ongoing partner communication. * Manage expectations and remove impediments. * Own product research, measurements, and optimizations. * Accountable for product health: security, accessibility, performance, etc. * Lead and coordinate development teams across the TELUS Digital near\-shore campus * Guide strategic implementation of AI\-driven personalization features * Support recruitment and team growth initiatives * Maintain close alignment with business strategy and technical implementation * Facilitate communication between teams and stakeholders * Support scaling initiatives across multiple platforms **Requirements*** Known for your intellectual curiosity, grit, and a genuine passion for solving problems * A knack for building interpersonal relationships with a variety of stakeholders * Familiar with JIRA, Confluence, QA practices in order to support Developers, Tech Leads, PO’s, Architects and business stakeholders * Strong leadership and communication skills * Experience with Agile methodologies * Understanding of AI/ML technologies and interest to innovate * Proven track record in team leadership **Good to Have:*** Experience with end\-to\-end product development and management * Understanding of the digital landscape and data analytics tools and trends * Understanding of API development * Familiarity with data and analytics solutions like: the Adobe Suite of products, GCP and DataStudio, and API connectors/feeds * Post\-secondary education in Digital or Business/Marketing * Product/Project management tools (JIRA, Confluence) * Agile frameworks * Understanding of personalization technologies * Kanban/Scrum certifications preferred **What’s in it for you:*** Private medical and life insurance from day one * Budget for professional growth (certifications) * Schedule flexibility. * Extra bonus based on performance