**Company Description:** Auna is a leading organization whose primary commitment is to deliver health and well-being to its affiliates and patients. We constantly seek innovation to provide healthcare solutions with high quality standards that are accessible to everyone. We have presence in Peru, Colombia, and Mexico, and more than 14,500 employees. At Auna, we operate under a comprehensive, person-centered healthcare model, where people are the most important pillar of our mission. **Job Mission:** Ensure an appropriate patient experience within facilities. Receive, manage, and resolve complaints. **Job Responsibilities:** Accompany, guide patients, and control patient volume in outpatient modules, pharmacy, imaging, and Emergency. Follow-up for VIP and INS patients in outpatient areas. Place magazines and report maintenance issues in public areas. Monitor critical service areas. Handle incidents and prevent complaints by seeking immediate resolution. Control and record daily incidents across various areas. Manage complaints, draft response letters, and prepare complaint outcome reports according to the established Complaint Handling Flow. **Requirements:** Completed technical studies or incomplete university studies in Administration, Marketing, or Communications. Experience in face-to-face customer service, preferably in the healthcare sector. Experience handling cash registers and performance indicators. **Offer Conditions:****Benefits:** * Medical insurance * Training and courses * Wellness activities * Lunch subsidy * Discounts on products