Job ID: 236867 Thank you for your interest in joining Scotiabank Peru; we appreciate your application. We are looking for talented individuals who want to grow and achieve the goals of our organization. We wish you great success throughout this process! **Manager, Product Deposits Payroll \& FX** * Business Line: Products \& Digital Solutions * Unit: Deposits, Payroll and FX * Level: 7\.1 * Contract Type: Indefinite * CV submission deadline: October 1st **Mission:** Contribute to the overall success of the Deposits, Payroll \& FX Product area and the Products \& Digital Solutions Unit within Retail Banking, ensuring business continuity, standardization and continuous improvement of processes with adequate risk control, in order to increase account acquisition and funding levels. **What do we expect from you?** * Bachelor's degree in Business Administration, Economics, Industrial Engineering or related fields. * 3 to 4 years of experience in leadership roles with responsibilities similar to this role in product and process transformation areas. * Knowledge in Digital, Transformation and Innovation. * Intermediate to advanced SQL skills (mandatory). * Computer skills: MS Office (Advanced level). * Intermediate English proficiency. **What challenges will you face?*** Lead and foster a customer-centric culture across your entire team to deepen customer relationships and leverage the Bank’s broad relationships, systems and expertise. * Ensure the transformation and continuous improvement of the end-to-end process for assigned products, ensuring business continuity and the best customer experience through the implementation of initiatives on assigned products. * Supervise the team in the efficient execution of IT initiatives aligned with the Retail Banking strategy, aiming to ensure timely delivery and expected impact. * Ensure standardization of physical and digital processes for products through continuous review of processes and business rules to achieve omnichannel integration. * Properly manage process performance by developing operational KPI measurement tools to enable efficient and agile decision-making. * Develop and implement improvements in the balance retention process to reduce product cancellations and ensure achievement of balance retention targets. * Supervise the team in adapting and updating forms and regulations for passive products, accounting certifications, and execution of campaign benefits. * Ensure ongoing maintenance and continuous improvement of communications to our customers resulting from regulatory requirements or process optimization impacting the public website, as well as internal communication tools for product management on Site, Scoti. * Analyze new regulations from supervisory bodies related to products under responsibility, assessing their impact on the portfolio. * Supervise the team in promptly addressing and resolving audit findings, operational risk issues, market conduct matters, and requirements from entities such as Asbanc and SBS for the products under responsibility. * Develop and implement all activities identified as critical in the operational risk matrix for the products under responsibility, and follow up until completion. * Identify process breakdowns, propose controls, carry out preventive management to reduce complaint volumes, and coordinate with the Customer Solutions unit to resolve complaints related to the products under responsibility. Location(s): Peru : Lima : San Isidro We thank you for your interest; however, only candidates selected for interviews will be contacted. \*\* Scotiabank Peru is an inclusive company that respects diversity and does not discriminate in any way.