**Company Description:** We are Entel, a leading telecommunications and technology company in Latin America, with more than 60 years of experience in the industry. We operate in Chile and Peru, where we focus on delivering solutions that connect people, businesses, and organizations through mobile and fixed network services, including data, IT integration, internet, local and long-distance telephony, among others. Since our arrival in Peru in 2013, we have driven an innovative business proposition and a customer-centric approach as our primary purpose. **Job Mission:** We are looking for people who want to grow and take on new challenges! Discover our PROCESS DESIGNER vacancy **Job Responsibilities:** * Design digital and automated solutions to support business operations in Chile and Peru, complying with regulatory, financial, and commercial rules. Act as the liaison between business units and technical teams, receiving business requirements and designing appropriate solutions. * Manage the transformation of business processes into competitive advantages, focusing on innovation, digitalization, and continuous improvement, ensuring alignment with organizational strategy, operational efficiency, and customer satisfaction. * Identify, design, and optimize the company's strategic processes, aiming for simplicity and innovation, to deliver solutions to internal and external customers while ensuring a positive experience. * Design and execute research projects to uncover insights that inform process design and redesign, driving full digital transformation. * Conduct AS-IS process mapping and process benchmarking. * Propose TO-BE processes based on insights and customer journey analysis. * Test solution proposals and capture lessons learned for continuous improvement. * Present weekly project portfolio status updates to user departments (escalating risks and impediments). **Requirements:** Bachelor's degree in Industrial Engineering, Systems Engineering, Business Administration, or related fields **3 to 5 years of experience in similar roles:** Processes, Continuous Improvement, and Digital Transformation Experience in process design (BPMN) **Project management skills:** Lean Six Sigma, DPA's, RPA, Lean Management, CX and UX **Offer Conditions:****Benefits:** * Training and courses * Beverages and snacks * Additional parental leave * Flexible working hours * Additional parental leave