Infrastructure and Telecommunications Analyst

Description

Job Summary: Infrastructure and Telecommunications Analyst responsible for managing, monitoring, and ensuring the availability of technology services, infrastructure, and networks in a dynamic environment. Key Highlights: 1. Manage and monitor telecommunications infrastructure 2. Ensure availability and continuity of technology services 3. Active Directory and Microsoft 365 administration Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** The Infrastructure and Telecommunications Analyst will be responsible for performing the following functions: Manage and monitor telecommunications infrastructure and third-party infrastructure contracted to support operations. * Ensure availability and continuity of infrastructure and telecommunications services. * Provide technical support during 21X21 business hours for incidents, requirements, and asset organization. * Design an efficient service management strategy. * Provision and management of physical and virtual servers. * Provision and management of storage systems, SAN switches, and enclosures. * Provision of virtual machine infrastructure for users. * Cloud infrastructure services and provisioning (IaaS / PaaS / SaaS). * Data center and cabling facility administration. * Database provisioning and administration services. * Management of basic services (Email, Virtualization Tools, Thin Client Tools, File Server, Unified Communications, Corporate Chat, Telephony, Active Directory, VPN, Citrix, Antivirus). **Requirements and Qualifications** * Graduate in Systems Engineering, Computer Science, Information Technology, Electronics, or related technical fields. * 2–3 years of experience in the role. * Service-oriented mindset and culture. * Experience with telecommunications hardware and software. * Cisco and Fortinet certifications. * Knowledge and experience in structured and industrial cabling, fiber optics, LAN/MAN/WAN networks, Wi-Fi, Microwave, and Satellite communications. * Knowledge and experience in analysis, diagnosis, and resolution of failures. * Familiarity with the service lifecycle. * Proven experience in event analysis and correlation. * Experience in preparing technical and managerial reports. * Experience in process automation, dashboard design, and proactive response to service consumption deviations. * Experience in vendor management. * Proficiency in monitoring software management. **Additional Information** Role Activities: * Active Directory and Microsoft 365 (O365\) administration. * Administration of technological platforms and ensuring proper hardware and software maintenance, * following PETROTAL procedures and ITIL best practices. * Provision of telecommunications, networking, data link, Internet, two-way radio, Wi\-Fi, and structured cabling infrastructure * for office and field interconnection. * Manage and monitor owned and third-party telecommunications infrastructure. * Ensure availability and continuity of infrastructure and telecommunications services. * Provide technical support during business hours and 24/7 availability for critical incidents. * Design efficient service management strategies based on ITIL 4\. * Provision and management of physical and virtual servers. * Data center and cabling facility administration. * Basic services management: email, virtualization, file server, unified communications, corporate chat, telephony, Active Directory, * VPN, Citrix, and antivirus. * Cloud infrastructure provisioning (IaaS, PaaS, SaaS). * Database and storage management. Perimeter security and firewall policy administration. Satellite link administration (Starlink). Cisco equipment administration and configuration (routers, switches, access points). Virtual machine administration and configuration (VMware). NAS storage server management. Security policy administration and configuration. Support in OT/SCADA network administration and configuration. Azure virtual machine administration and configuration. Participation in continuous improvement projects. Service and vendor management (Axus, MS\&R, etc.). Third-party oversight and tracking. Hardware and software license inventory control and renewal. TDR tracking (including technical specifications). Inventory and asset management. * License renewal tracking. Looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!