On behalf of our client, a leading company in the industrial metal-mechanical sector, we are looking for a: **CUSTOMER EXPERIENCE COORDINATOR** **1. Academic Background** Graduated professional in any field. We value analytical ability and strategic vision beyond specific disciplines. **2. Technical Skills** Data Analysis: Proficiency in tools such as Excel, SQL, Tableau, and PowerBI for manipulation, visualization, and analysis of large volumes of data. Artificial Intelligence and Automation: Practical knowledge and experience applying AI, Machine Learning, and RPA to optimize processes and enhance Customer Experience. **3. Professional Experience** Minimum 3 years of experience in the role. Customer experience, demonstrating the ability to diagnose problems and propose solutions. Proven experience identifying insights from data and transforming them into business strategies. **4. Main Responsibilities:** \- Analysis and Diagnosis: Lead in-depth analysis of customer experience data (surveys, direct feedback, support interactions, transactional data, etc.) using quantitative and qualitative methodologies. \- Strategic Consulting: Develop and present clear assessments of the current state of Customer Experience, identifying pain points and improvement opportunities at operational and strategic levels. \- Initiative Design and Implementation: Propose, design, and execute initiatives to improve customer experience, working closely with product, operations, technology, and marketing teams. \- 360-Degree View: Maintain a comprehensive understanding of business flows and the value chain to ensure Customer Experience initiatives align with organizational objectives. \- Monitoring and Optimization: Establish key Customer Experience metrics, monitor their evolution, and adjust strategies to ensure continuous improvement. \- Technology Application: Identify and implement innovative technological solutions (AI, RPA, Machine Learning) to scale and automate improvements in customer experience. **5. Working Conditions:** Work Schedule: Monday to Friday from 8:00 a.m. to 5:30 p.m., and Saturdays from 8:00 a.m. to 1:00 p.m. Competitive market salary. Attractive tiered commission and bonus scheme. Permanent contract under MYPE payroll with all statutory benefits. Join a team committed to excellence and continuous development! Job type: Full-time Salary: S/.2,500.00 \- S/.3,000.00 per month Work location: On-site position