Collections Manager - Iquitos

Description

Job Summary: Manage and implement collection strategies to minimize delinquency and maximize debt recovery, coordinating actions and negotiating with clients. Key Highlights: 1. Minimum 2 years of experience in collections management. 2. Development of negotiation and financial analysis skills. 3. Use of digital tools and data analysis to optimize collections. Objective: Manage and execute collection strategies to minimize delinquency and maximize recovery of debts from the entire assigned portfolio. Key Responsibilities: - Contact delinquent customers via home visits, workplace visits, phone calls, WhatsApp, or letters, adapting strategies by segment or tier (amount, age). - Portfolio management: analyze payment history, document contacts, and update systems. - Prepare weekly accounts receivable reports, collection ratios, and revenue targets. - Negotiate with customers on rescheduling or refinancing of debts assigned to their portfolio. - Coordinate with the Senior Analyst, Head of Risk, Credit & Collections, and legal advisor regarding judicial actions or conciliations. Profile: Education: Administration, Economics, Finance, Accounting. Qualification: Technical or University degree Experience: Minimum 2 years in the same position. Skills: Negotiation, financial analysis, and digital tools Key Soft Skills These competencies facilitate negotiation and sustainable relationship management—essential in high-delinquency contexts (e.g., >50%). -Clear and empathetic communication: Adapt to the customer, explain payment options, and resolve doubts without confrontation. -Negotiation and persuasion: Offer flexible plans (installments, discounts) to reach voluntary agreements, prioritizing high-value segments. -Active listening and resilience: Identify objections, tolerate rejections, and maintain motivation in challenging cases. -Conflict management and firmness: Be assertive—not aggressive—and escalate to judicial action only when necessary. Essential Technical Skills -Time management and organization: Prioritize portfolio by age/amount, record contacts in the system, and conduct weekly evaluations. -Digital tool proficiency: Use collection software, Excel for reporting, and channels such as WhatsApp/SMS. -Data analysis: Identify non-payment patterns, measure effectiveness (% recovery, % delinquency, DSO, CEI), and generate weekly reports. -Legal knowledge: Peruvian regulations (SUNAT, INDECOPI, Civil Code), payment and conciliation protocols to avoid costly litigation. -Requirements- Minimum education: Technical degree 1 year of experience Keywords: resident, supervisor, sub-manager, responsible person, coordinator, manager, captain, collections, payment, collection