Technical Support Assistant

Description

Position Summary: We are seeking a Help Desk Operator to provide technical support to users for software, office applications, and systems, while managing incidents and tickets. Key Highlights: 1. Comprehensive technical support to users for software and applications. 2. Incident management and ticket tracking via the help desk. 3. Collaboration in learning and dissemination of technical knowledge. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university graduate in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft 365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support involving ticketing. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational status, during agreed working hours, for the incident support service reported by users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Log support requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Schedule: Mon\-Sat Monday to Friday (8 hours per day on rotating shifts between 7 AM and 9 PM, with 7 AM being the earliest possible start time and 9 PM the latest possible end time). Saturday: 7 AM \- 1 PM (2 Saturdays per month). Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,350\.00 \- S/.1,500\.00 per month Application Questions: * What are your salary expectations? * What is your academic degree? * Do you agree with the required in-person attendance and scheduled working hours? * What is your DNI number and WhatsApp contact number? * Do you have experience providing remote user support?\* Please detail. Work Location: On-site employment