Job Summary: We are seeking a professional to serve as the liaison between customers and operational departments, ensuring agile service, continuous follow-up, and timely solutions. Key Highlights: 1. Customer inquiry and incident handling and follow-up 2. Claim management and requirement routing 3. Maintaining up-to-date customer information **What will be your challenge?** To act as the liaison between our customers and operational departments, ensuring agile service, continuous follow-up, and timely solutions. **Main Responsibilities:** * Handle customer inquiries and incidents through various channels. * Identify and route requirements to the relevant departments (claims, mechanics, CNG, maintenance, documentation, etc.). * Conduct continuous follow-up on cases until resolution. * Keep customers informed about status, timelines, and next steps. * Manage claims, ensuring clear and timely service. **Requirements:** * Experience in customer service or call centers. * Proficiency in digital tools (CRM, WhatsApp, etc.) — DESIRABLE * Automotive or financial sector knowledge is desirable Salary: S/.1,500\.00 \- S/.1,800\.00 per hour Application Question(s): * Do you have customer service experience? In-person or virtual? * Are you available to work under a Receipt for Professional Services agreement? * In which district do you currently reside? * . What is your contact phone number or WhatsApp number? * Are you available to work the shifts from 2:00 p.m. to 10:00 p.m. and from 10:00 p.m. to 6:00 a.m. in Miraflores? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
