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Job Summary: We are seeking a professional to coordinate and follow up on telecommunications repairs, ensuring service quality and fault registration in ticketing systems. Key Highlights: 1. Remote coordination and follow-up of telecommunications repairs. 2. Ticket management and scheduling of technical visits. 3. Ensuring quality standards in repairs. With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, supported by an extensive track record in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will be** * Coordinating with contractors for field repairs remotely. * Assigning tasks, requesting ticket updates, and scheduling technical visits with the client. * Monitoring and updating home internet cases via the platform assigned by the client. * Registering detected faults in ticketing systems. * Prioritizing repairs based on service impact. * Ensuring repairs comply with quality standards. * Escalating cases to O\&M PEXT as appropriate. **What We Require From You** * Technicians or university graduates in Networks and Telecommunications and/or related fields. * Minimum 6 months of experience in similar roles within networks and telecommunications. * CCNA Course – Modules 1 and 2 (desirable). * Knowledge of AU2000 platform. * Familiarity with ticketing platforms. * Knowledge of GPON/ BAFI/ LTE/ PP/ PMP technologies. * KMZ file handling skills. * Availability for hybrid work \- Monday to Friday, 8:30 am to 6:00 pm \- Saturday, 8:30 am to 1:00 pm. **What We Value** * Effective communication. * Sense of urgency. * Adaptability. * Commitment. **What We Offer** * Full payroll enrollment (Bonus, Vacation, CTS, ESSALUD Health Insurance, and Life Insurance per Law). * Company-certified training programs. * Career development path. * Access to corporate discount agreements. * Work modality: Hybrid
