Technical Support

Description

Job Summary: OUTECK is seeking a Technical Support / Service Desk professional to handle and track incidents, provide remote and on-site support, diagnose network and equipment issues, and escalate incidents. Key Points: 1. Experience or knowledge of ticketing tools 2. Proficiency in Windows, Office 365, and Outlook 3. Hardware, software, and user management support **Summary Profile – Technical Support / Service Desk** **OUTECK**, a company providing services to **Konecta**, is seeking a **Technical Support / Service Desk** professional. **Requirements:** * Experience or knowledge of **ticketing** tools (Remedy, GLPI, ServiceNow, Jira). * Proficiency in **Windows, Office 365, and Outlook**. * Basic networking knowledge: **TCP/IP, DNS, DHCP, VPN, Wi\-Fi**. * Basic connectivity commands: **ping, tracert, ipconfig, nslookup**. * Support for **hardware, software, and user management**. **Responsibilities:** * Handling and tracking **incidents and tickets**. * Providing **remote and on-site** support to users. * Performing basic network and equipment diagnostics. * Escalating incidents and documenting solutions. **Conditions:** * **Salary:** S/ 1,400 * **MYPE payroll registration** * **Rotating 24/7 shifts (48 hours): morning, afternoon, and overnight** * **On-site work** **Locations:** * Surquillo * Callao * Lima City Center (Plaza San Martín) Employment Type: Full-time Salary: S/.1,400\.00 per month Work Location: On-site employment