IT Support Assistant - Ate

Description

Job Summary: We are seeking an IT Support Technician to join our team, providing technical support to users for software and applications. Key Responsibilities: 1. User technical support for base software, office software, and applications. 2. Operational maintenance of the incident support service. 3. Registration and tracking of incidents reported by users. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as an IT Support Technician. Requirements: \- Technical graduate or university bachelor's degree in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support involving ticketing systems. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational status of the incident support service during agreed working hours for incidents reported by users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the work shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Register support requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Working Hours: Monday to Friday, 8 AM \- 5 PM \| Saturdays, 9 AM \- 12 PM (noon) Av. Industrial 228, Ate Three blocks from Clínica San Juan de Dios Benefits: Belonging to the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should submit their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We encourage you to visit our website. Employment Type: Full-time Salary: S/.1,700\.00 \- S/.1,800\.00 per month Application Questions: * What are your salary expectations? * What is your academic degree? Are you a technical or university graduate? * Do you have experience supporting users? \* Please specify whether ticketing systems, AnyDesk, phone calls, or other remote or on-site support methods were used. * Are you agreeable to the specified on-site work location and schedule? Work Location: On-site employment