Customer Service

Description

Job Summary: We are seeking personnel for in-person, telephone, and digital customer service, document management, and administrative support requiring high confidentiality. Key Responsibilities: 1. Friendly and efficient customer service (in-person, telephone, digital). 2. Preparation and management of administrative documents. 3. Administrative and organizational support with handling of confidential information. **Company seeks personnel to provide services under a service contract (Receipt for Professional Services)** RESPONSIBILITIES: * Provide in-person, telephone, and digital customer service and guidance, delivering friendly and efficient service. * Prepare, draft, and manage letters, official correspondence, memoranda, reports, and general administrative documents. * Receive, register, organize, and archive physical and digital documentation. * Follow up on customer requests, inquiries, and requirements, ensuring timely service. * Manage databases and perform registration, updating, and control of information. * Prepare periodic reports using Microsoft Excel, including tables, basic formulas, and data organization. * Draft documents with correct spelling, grammar, and professional presentation using Microsoft Word. * Coordinate with various departments to address and resolve requests. * Support administrative tasks and organization of institutional documentation. * Maintain confidentiality of information and comply with internal procedures. * Billing \- Collections **Required Knowledge and Skills:** * Proficiency in Microsoft Excel (basic/intermediate or advanced level, depending on the position). * Proficiency in Microsoft Word for preparing professional documents. * Strong writing skills, spelling accuracy, and ability to prepare administrative documents. * Knowledge of filing systems and document management. * Excellent verbal and written communication skills. * Organizational ability, responsibility, capacity to work under pressure, and customer-service orientation. Salary: S/.2,000\.00 per month Workplace: On-site employment