L1 Network Analyst Position

Description

Job Summary: Provides first-level technical support for network connectivity incidents, performing basic diagnostics and escalating issues to higher tiers. Key Highlights: 1. First-level technical support for networks and connectivity. 2. Opportunity to work with Cisco, HPE Aruba, and ClearPass technologies. 3. Professional development in a technical support environment. **Job Objective:** Provide first-level technical support for network connectivity incidents—both wired and wireless—in an enterprise environment with infrastructure based on Cisco, HPE Aruba, and ClearPass technologies. Execute basic diagnostic tasks, troubleshoot issues, and timely escalate to higher tiers when necessary. **Education Requirements:** * Technical diploma or university graduate in Systems Engineering, Networking, Telecommunications, or related fields. * Preferred: CCNA certification (in progress or completed) or Aruba ACSA certification. **Technical Knowledge:** * Networking fundamentals: OSI model, IP addressing, subnetting. * Basic switching knowledge: VLANs, trunking, access ports. * Network troubleshooting: commands such as ping, traceroute, ipconfig, nslookup. * Basic wireless networking concepts: SSID, user authentication. * Familiarity with monitoring tools (e.g., PRTG, Zabbix). * Basic CLI console familiarity (Cisco/Aruba) and log viewing in ClearPass. * Proficiency with ITSM tools for incident logging and tracking. **Main Responsibilities:** * Respond to network connectivity incidents reported by end users. * Perform physical and logical connectivity tests (ports, cabling, APs). * Escalate technical incidents exceeding L1 resolution capability to the L2 team. * Log and document support tickets in assigned tools. * Provide status updates to users regarding their requests. * Perform routine tasks under supervision, such as rebooting network devices or reviewing inactive ports. * Assist with network equipment inventory and labeling. **Required Experience:** * 6 months to 1 year of technical support experience or professional internships in networking areas. * Preferred experience in NOC, help desk, or on-site support. **Personal Skills:** * Strong interpersonal skills and service orientation toward end users. * Clear and effective communication. * Organizational skills for managing multiple tasks. * Proactivity and willingness to learn new technologies. * Teamwork and adherence to established procedures. **Languages:** * Native or fluent Spanish. * English: basic technical proficiency for interpreting commands, error messages, or documentation. **General Job Conditions:** * Availability to work onsite, in hybrid mode, or on rotating shifts (as required). * Possibility of on-call duties or extended shifts for 24/7 support. * Tools: access to switch consoles, ClearPass dashboard, monitoring tools, and ticketing systems. Employment Type: Full-time Salary: S/.1,800.00 \- S/.2,300.00 per month Work Location: On-site employment