Analyst Support Service

Description

Job Summary: Support the daily operations of Document Management, ensuring proper handling, administration, retrieval, and final disposition of information in accordance with quality standards. Key Responsibilities: 1. Maintain a high standard of customer service and support documentary processes. 2. Build and maintain business relationships with customers. 3. Ensure compliance with regulations governing information and records management. Support daily operations related to the company's Document Management in accordance with established procedures, standards, parameters, and policies for each process, thereby guaranteeing proper handling of information, as well as its administration, retrieval, final disposition and/or storage, ensuring the quality standards established by the client and the company. It is the analyst’s fundamental responsibility to maintain a high standard of customer service, support the organization’s documentary and records management processes, build and maintain an excellent business relationship with each customer on a daily basis, and ensure compliance with applicable regulations governing information and records management. Our Core Principles form the foundation of our culture, and we are focused on achieving sustained success through long-term thinking, values-based leadership, and value-creating decisions. Join us to grow your career! American Tower is proud to be an equal opportunity employer and will not discriminate against any applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law. Our vision is to enable wireless communication everywhere. American Tower provides the essential wireless infrastructure needed to power a connected world: outdoors, indoors, and across urban and rural locations. We are one of the world’s largest real estate investment trusts (REITs) and a leading independent owner, operator, and developer of wireless communications and broadcast real estate. Our global portfolio includes approximately 221,000 sites, with over 43,000 in the U.S., and continues to grow steadily. Headquartered in Boston, Massachusetts, American Tower has offices across the United States and in 25 countries worldwide. Our success is rooted in the potential of the people who make up American Tower and the strength of local teams across our offices and sites in 26 countries. As a global leader in a dynamic industry, we are building a solid platform for continuous growth, empowerment, and success for every employee. American Tower’s success is built upon the talent, expertise, and potential of our employees. As a global company, we strive to harness the power of our global network to foster teamwork across our facilities and offices worldwide. Working at American Tower offers the opportunity to collaborate with colleagues from diverse countries, backgrounds, and lived experiences. We invite you to experience our ELEVATE value proposition: Elevate your impact: We help drive digital infrastructure globally. Our teams make a difference every day, helping to build a more connected world. Elevate our potential: We offer many pathways to explore personal and professional development. Our teams are inspired to expand their vision of what is possible. Elevate Our Shared Success: Our goal is to maximize performance—for our employees and our company. Our teams support one another through daily connections and collaborations so that we can grow together. **Education and Experience** * Technical degree in Business Administration, Records Management, or related fields * Minimum 1 year of experience in administrative tasks, records management, or customer service Proficiency in Microsoft Office. * **Competencies:** * Assertive communication skills * Attention to detail * Organized * Responsible * High levels of commitment * Goal-oriented * Responsible for receiving and storing all information (documents generated by various departments) * Digitize or manually enter documents within the organization when required; for processes involving this activity, must oversee correct document digitization by various company departments * Update information across the company’s various document and information platforms * Support departments in renaming documents, applying the relevant business acronyms provided * Responsible for uploading documents into SITERRA or overseeing this process when performed by other departments * Accountable for the proper storage and management of document and correspondence archives per established process policies and existing confidentiality agreements * Serve the public courteously, promptly, and respectfully—those bringing documents and correspondence to company facilities—while honoring turn-taking rights * Maintain strict confidentiality regarding documents, accessible information, and matters within one’s scope of responsibility * Propose methods and procedures to modernize and streamline archival processes * Responsible for appropriate use and handling of work tools * Maintain a record of every document generated by departments to ensure clear and accurate knowledge of information associated with each of our assets * Responsible for coordinating the upload of documents generated by each department into SITERRA—or any other tool designated by the organization for this purpose * Responsible for maintaining an official “Back\-Up” of all information supplied by various departments regarding company sites and assets * Responsible for handling the generation of new reports and centralizing information * Timely delivery of reports and updates on the volume of documents managed to the requesting department * Generate periodic management reports on the number of projects and activities completed and underway by the Operations team * Responsible for quality control of company information and documents.