Service Manager

Description

Job Summary: Pentágono is seeking a proactive and organized Service Manager to provide customer service and support in mortgage insurance management. Key Responsibilities: 1. Customer service in the mortgage insurance sector 2. Query management and service tracking 3. Ongoing training and continuous learning **Pentágono**, a company focused on assisting and advising individuals with mortgage insurance, supports them throughout the claims settlement process and the entire financial guidance process related to these insurance policies. We are currently seeking a Service Manager to join our team. **Requirements:** * Graduate in Business Administration, Accounting, or related fields. * Experience in customer service within sectors such as financial institutions, healthcare, insurance, or real estate. * Proficiency in Microsoft Office and CRM systems. * Proactive, organized, and goal-oriented individual. * Excellent customer interaction skills, effective communication, and a friendly attitude. * Ability to work collaboratively and efficiently resolve incidents. **Responsibilities:** * Provide in-person and virtual customer service and support. * Manage customer queries, requests, and service tracking. * Record and update information in the CRM system. * Coordinate with various departments to ensure efficient and timely service delivery. * Prepare reports and provide administrative support for the department. * Conduct customer follow-ups and maintain appropriate communication. * Meet company-established standards and objectives. **Benefits:** * **Fixed salary of S/ 1,600 \+ commissions** * **Inclusion in MYPE payroll** (15 days of vacation \+ EsSalud health insurance) * Positive work environment. * Ongoing training and continuous learning. * Provision of corporate equipment. ***Join this great family!*** **APPLY THROUGH THIS CHANNEL OR SEND YOUR UPDATED CV TO 904 751 953 \- CAMILA SANCHEZ** Salary: S/.1,600\.00 per month Workplace: On-site employment