Online Technical Support Advisor

Description

Job Summary: We are seeking a proactive and empathetic Online Support Advisor to resolve technical incidents and ensure customer satisfaction in a dynamic environment. Key Highlights: 1. Real opportunities for professional development and career progression. 2. Continuous training to strengthen technical and soft skills. 3. A dynamic environment focused on problem-solving and communication. **Online Support Advisor (Technical Support)** **Are you looking for a dynamic environment where your problem-solving and communication skills make a difference?** In our Operations area, we are seeking a results-oriented **Online Support Advisor**, agile in resolving incidents and highly empathetic in connecting with our customers. If you are proactive and passionate about technology, this is your opportunity! **What will be your mission?** Your primary objective will be to deliver high-quality support by definitively and promptly resolving customers' technical issues, ensuring their satisfaction in every interaction. **Your main responsibilities:** * **Support and Diagnosis:** Handle incidents and diagnose system-related technical issues via digital channels. * **Case Management:** Resolve or escalate complex incidents according to established procedures. * **Advisory:** Provide users with clear, accurate, and structured guidance. * **Recording and Monitoring:** Accurately record each support interaction in our platform and meet time and quality indicators (KPIs). * **Coordination:** Collaborate closely with Development and Specialized Support teams. **What are we looking for?** * **Experience:** Minimum of 6 months in customer service, preferably in technical support or remote support. * **Knowledge:** Basic proficiency in computing, systems, and digital tools. * **Soft Skills:** Excellent verbal and written communication, analytical ability, conflict management, and stress resilience. * **Availability:** Willingness to work rotating shifts in a high-demand environment. **MANDATORY REQUIREMENT:** * **Personal laptop** required to perform your duties. **SCHEDULE:** * 8 hours daily within a 6 a.m. to 2 a.m. window; shifts rotate within this timeframe. **What do we offer?** * **Growth:** Real opportunities for professional development and career progression. * **Learning:** Continuous training to strengthen your technical and soft skills. **Join our team and help us transform our customers' support experience!** Salary: S/.1,225\.00 per month Workplace: On-site employment