Description
Job Summary:
We are seeking a professional to supervise food service operations, ensure compliance with quality standards, and guarantee customer satisfaction.
Key Highlights:
1. Quality supervision and customer service
2. Inventory management and menu compliance
3. Staff training and incident resolution
**Requirements:**
Technical degree in Hospitality, Restaurant Management; Graduate or Bachelor's degree in Hotel Administration, Food Business Administration, Nutrition, or related fields
**Responsibilities:**
1\. Observation and implementation of Good Manufacturing Practices
2\. Daily monitoring of staff attendance and presence during production
3\. Verification of the number of portions to be prepared per service; this information will be provided by the Signature and Cash Sales Control Officer. Support in supervising and controlling the quality of customer service during operations
4\. Staff training on appearance and customer interaction
5\. Control of inventory for tools and supplies required to deliver proper service
6\. Compliance with scheduled menus; any changes must be communicated immediately to the client with valid justification, ensuring such changes do not imply voluntary or negligent non-compliance on our part, and also to the Logistics Department to reschedule service if necessary
7\. Review of weekly supply requirements and others
8\. Supervision of hygiene and cleaning of dining hall equipment and areas, kitchen, storage rooms, and sanitary facilities. Supervision of compliance with quality standards, GMP, and personnel safety protocols
9\. Handling and resolution of issues arising during service
10\. Atypical work schedule: 15 days on / 6 days off
**Competencies**
ü Results Orientation
ü Effective Communication
ü Service Attitude
ü Teamwork
ü Innovation and Continuous Improvement
ü Planning and Organization
ü Ability to Work Under Pressure
Employment Type: Full-time
Work Location: On-site employment