Guest Experience Expert

Description

Job Summary: Guest Experience Experts create a unique and memorable experience by performing operational tasks and responding to guest requests. Key Highlights: 1. Create a unique and memorable experience for guests 2. Empowered to do what is necessary at every moment 3. Part of an incredible global team in a luxury environment **Additional Information** **Job Number**26089048 **Job Category**Rooms \& Guest Services Operations **Location**Corner of Ruinas Street 432 and San Agustin, Cusco, Cusco, Peru, Cusco **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth guest check-in or check-out. It is also about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at every moment. Whether performing operational tasks, addressing guest requests, completing reports, or sharing information about local highlights and events, Guest Experience Experts ensure these transactions become part of the guest experience. Regardless of your specific role, there are fundamental elements critical to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are always on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable duties requested—so guests remain satisfied and the hotel operates smoothly. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while preserving the comfort of the familiar worldwide. As a host at Marriott Hotels, you will help us uphold our promise of “A Wonderful Hotel Experience, Always” through thoughtful, sincere service that anticipates guests’ needs—enhancing this living legacy. With a name synonymous with hospitality worldwide, we proudly invite you to explore employment opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you are happy, guests will be too. JW Marriott employees are trusted, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and, most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest care begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self.