Customer and Operations Coordinator

Description

Job Summary: We are seeking a Customer and Operations Coordinator for a telecommunications company, responsible for efficient management, customer service, and daily operational coordination. Key Highlights: 1. Being part of a growing telecommunications company 2. Opportunities for continuous learning and professional development At Signal Perú, a growing telecommunications company, we are looking for a Customer and Operations Coordinator oriented toward organization, efficient management, and customer service. The position aims to ensure the smooth flow of daily operations, acting as the central point between customers, technical teams, and internal processes. Key Responsibilities: Customer service via digital and telephone communication channels Sales management: handling inquiries, closing sales, and scheduling installations Coordination of technicians for installations and fault resolution Registration, control, and tracking of cases in management systems Prioritization of requests based on urgency level Case follow-up until resolution and closure Organization and updating of operational information regarding customers and services Requirements: Experience in customer service, coordination, sales, or operations Strong organizational and tracking abilities Good communication skills and customer interaction Ability to handle multiple tasks simultaneously Stress tolerance and problem-solving focus Proficiency in office software and management systems (CRM or similar) Key Competencies: Organization and responsibility Proactivity Sound decision-making judgment Results-oriented mindset We offer the opportunity to join a growing company, with continuous learning in the telecommunications sector and prospects for professional development.-Requirements- Minimum education: Technical degree 1 year of experience Age: 22 years or older Knowledge: Advisory capability, Coordination ability, Digital communication, Efficiency, Problem solving, Operations, Organization, Customer service, Telecommunications, Customer support Keywords: care, operations, operaciones