Job Summary: We are seeking a Customer Support Assistant to provide follow-up, guidance, and emotional support to clients enrolled in high-performance programs. Key Highlights: 1. Join an organization with purpose and a high-performance culture. 2. A continuous learning environment with a human-centered approach. 3. Internal wellness and emotional development programs. We are the **RENASER High-Performance Center**, a transformative ecosystem that drives personal and corporate development through **high-performance methodologies**, **conscious leadership**, and a **culture of excellence** focused on human development. **Job Objective** We seek to integrate a **Customer Support Assistant** into our team, responsible for providing **follow-up, guidance, and emotional support** to clients participating in RENASER programs, ensuring clear communication, proper information recording, and a consistent support experience aligned with the organization’s protocols and values. **Main Responsibilities** * Provide continuous and timely support to active RENASER program clients, ensuring clear, empathetic communication aligned with established protocols. * Conduct periodic calls and follow-ups with clients to monitor attendance, progress, and overall status of the process. * Record relevant information from each interaction, promptly alerting the corresponding team regarding incidents, absences, or risk indicators. * Send announcements, reminders, checklists, and operational guidance to clients according to the program schedule. **Job Requirements** **Education:** * Bachelor’s degree or candidate in **Psychology, Business Administration, Industrial Relations**, or related fields. **Minimum Experience:** * Minimum **6 months** of experience in customer service, emotional support, training process follow-up, or support for wellness or personal development programs. **Technical Knowledge:** * Basic proficiency in **Google Workspace**, WhatsApp Business, and email. * Basic knowledge of **tracking record systems**, forms, or logs. * Understanding of **confidentiality and ethics in handling sensitive information**. **Behavioral Competencies:** * Assertive communication and active listening. * Commitment, proactivity, and accountability. * Teamwork and results orientation. * Empathy, emotional stability, and accuracy in information recording. **Working Conditions** * **Work Mode:** In-person * **Schedule:** Monday to Friday, 9:00 am – 6:00 pm (1-hour lunch break); Saturdays, 9:00 am – 2:00 pm. * **Location:** Alto Selva Alegre * **Compensation:** According to the RENASER pay scale, starting at S/. 2000.00 **We Offer** * Join an organization with **purpose and a high-performance culture**. * A continuous learning environment with a human-centered approach. * Internal wellness and emotional development programs. *Awaken Your Greatness.* *We transform lives, elevate results, and empower purpose-driven human talent.* Job Type: Full-time Salary: Starting at S/.2,000.00 per month Workplace: In-person employment