**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. **About the Role** We are looking for a **Scrum Master** to join our team and help lead the adoption and successful implementation of **Agile software development methodologies** within our organization. The ideal candidate will be Scrum certified, with a deep understanding of Agile principles and a passion for fostering high\-performing teams. As a Scrum Master, you will work closely with development teams to ensure smooth project delivery, continuous improvement, and alignment with business goals. ### **Responsibilities:** * Serve as a **Scrum Master** for one or more Agile development teams, facilitating the Scrum process and ensuring adherence to Agile principles. * Guide the team through Agile practices such as **sprints**, **stand\-ups**, **retrospectives**, and **backlog refinement**. * Work closely with product owners to ensure product backlogs are well\-defined, prioritized, and actionable. * Act as a servant leader, removing obstacles and fostering a collaborative, high\-performance team environment. * Coach team members in Agile principles, ensuring a clear understanding of their roles and responsibilities within the Scrum framework. * Ensure the team is focused, motivated, and continuously improving by promoting Agile best practices and facilitating continuous feedback loops. * Support teams in maintaining a sustainable pace of work and balancing competing priorities. * Help manage project risks, dependencies, and issues, ensuring timely resolutions to ensure project success. * Work with stakeholders to ensure clear communication and expectations, aligning business needs with development efforts. * Track and report key performance metrics (e.g., sprint velocity, burn\-down charts) to stakeholders and leadership. * Foster a culture of continuous improvement by facilitating retrospectives and identifying areas for improvement within the team. * Ensure that Agile tools and techniques are used effectively to manage project timelines, deliverables, and team collaboration. ### **Requirements:** * Experience as a **Scrum Master**. * Scrum Certification (Certified Scrum Master \- CSM or equivalent). * Strong understanding of **Agile software development methodologies** (Scrum, Kanban, etc.). * Proven experience facilitating Agile ceremonies such as **daily stand\-ups**, **sprint planning**, **backlog grooming**, **sprint reviews**, and **retrospectives**. * Excellent communication, interpersonal, and coaching skills. * Ability to resolve conflicts and remove impediments to ensure a smooth development process. * Strong problem\-solving and facilitation skills. * Experience working with **Agile project management tools** (e.g., Jira, Trello, Confluence). * Ability to work in a fast\-paced, dynamic environment with cross\-functional teams. * **English Level**: B1 high or above \- Mandatory. ### **Desirable Certifications:** * **Certified Scrum Master (CSM)** or equivalent Scrum certification. ### **Desirable Skills:** * Familiarity with **Agile scaling frameworks** (e.g., LeSS, Nexus). * Knowledge of **cloud\-based development environments** and tools. * Strong focus on **team building** and **culture** in Agile environments. **What’s in it for you:** * Private medical and life insurance from day one. * Budget for professional growth (certifications, training). * Schedule flexibility and work\-life balance. * Extra performance\-based bonuses.