Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Customer Experience Data Specialist In customer experience, data makes the difference. We are seeking a **Customer Experience Data Specialist** to lead the measurement, analysis, and governance of digital journey data (App, BOT, and IVR), transforming information into actionable insights that drive self-service adoption, reduce assisted contacts, and optimize operational efficiency and the economic impact of our digital channels. This role is critical to supporting the evolution of the customer’s digital experience, ensuring decisions are based on reliable and timely data. **Key Responsibilities** * Define and manage KPIs, OKRs, and key metrics for adoption, containment, and efficiency of digital channels. * Govern the data model for digital journeys, ensuring data quality, ownership, SLAs, and information consistency. * Consolidate and automate data sources from App, BOT, and IVR, guaranteeing end-to-end traceability and information availability. * Design, build, and maintain executive and operational dashboards (Power BI or other tools). * Analyze digital journey performance and identify opportunities to deflect interactions from assisted channels to self-service. * Model and track business cases, ROI, and economic benefits of digital initiatives. * Collaborate cross-functionally with Operations, Commercial, Technology, and other key teams to ensure accurate measurement and implementation of improvements. **Requirements** * Bachelor’s degree or Engineering degree in Economics, Industrial Engineering, Systems Engineering, Business Administration, or related fields. * Additional training in Data Analytics, Business Intelligence, Customer Experience, or Digital Transformation is desirable. * Certifications or courses in Power BI, SQL, data visualization tools, digital analytics, or customer experience measurement are valued. * Knowledge of digital customer service channels (App, BOT, IVR). * Minimum 2 years of experience designing dashboards and executive reporting (Power BI or other tools). **Competencies** ---------------- * Effective communication, with the ability to clearly explain insights to both technical and business audiences. * Teamwork and collaboration, fostering positive relationships with diverse stakeholders. * Analytical thinking, oriented toward data-driven decision-making. * Proactivity and results orientation, with a focus on continuous improvement. If you are motivated to transform data into strategic decisions and be part of the evolution of the customer’s digital experience, this opportunity is for you. Apply now and join the team driving simpler, more efficient, and people-centered experiences. Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*