Job Summary: We are seeking a proactive, empathetic, and detail-oriented Customer Service Representative to deliver an exceptional experience to guests and property owners, working enthusiastically as part of a team to learn and grow within a dynamic company. Key Highlights: 1. Young, committed team focused on continuous improvement 2. Space to propose ideas and grow professionally 3. Horizontal and dynamic culture **Customer Service Representative** At El Depa de Rocko, we are looking for a proactive, empathetic, and detail-oriented Customer Service Representative who contributes to delivering an exceptional experience to our guests and property owners. We seek an organized, solution-oriented individual with strong communication skills, capable of teamwork and enthusiastic about learning and growing within a dynamic company. **Work Modality**: 100% In-person **Location**: Barranco **Salary**: S/. 1200 **Academic Qualifications:** Technical or university studies in Hospitality, Tourism, Communications, Administration, or related fields. **Experience:** * Minimum 6 months in customer service, operational support, reservation coordination, or administration within the hospitality or service industry. * Basic numerical skills (collections, petty cash, recordkeeping) **Responsibilities:** * Update guest access information, contact reception, etc. * Respond to guest and property owner requests and inquiries via chat. * Coordinate and register additional services requested by guests. * Activate services such as flexible check-in or pet permissions. * Follow up on lost items: storage, return, or communication with the guest. * Record assigned operational documentation (e.g., manuals, checklists, etc.). * Participate in the monthly operational closing of the department. * Maintain constant coordination with the operations team. **What We Look for in You:** * Clear, courteous, and professional written and verbal communication. * Strong customer orientation and solution-focused attitude. * Organization, punctuality, and adherence to procedures. * Proficiency in basic digital tools (Google Drive, spreadsheets, scheduling systems). * Basic numerical skills (collections, petty cash, recordkeeping) **What We Offer You:** * Opportunity to work within a young, committed team focused on continuous improvement. * Space to propose ideas and grow professionally. * Horizontal and dynamic culture. * Working hours: **Thursday to Tuesday, 9:00 am to 6:00 pm** * Salary: S/. 1200 Employment Type: Full-time Salary: Starting from S/.1,200.00 per month Workplace: On-site employment