Would you like to help us achieve our purpose of connecting more people, improving their lives, and developing our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and placing our customers at the core of all our actions. Come grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity—join Sangre Tigo! **Apply right now!** Device Assurance Intern **JOIN OUR TEAM IN EL SALVADOR THROUGH TIGO’S INTERNSHIP PROGRAM!** Are you looking for your first professional opportunity? This is it! **We are seeking an intern: Device Assurance Intern** **Project duration: 6 months** **Location: Campus Tigo | Tuscania | El Salvador** **General Objective:** Ensure the appropriate quality and network integration of devices used across our network—including TV set-top boxes, cable modems, ONTs, signal extenders, etc.—so they deliver optimal technical performance according to their specifications, thereby enhancing customer experience with our service across all business units and technologies. **Responsibilities:** * Support the proper execution of technical testing processes for both mobile and fixed devices, ensuring consistent communication with relevant internal departments. * Support accurate SLA measurement and contract execution with third parties regarding refurbished and/or vendor services for mobile and residential device batches entering inventory for distribution as required. * Assist in certification testing of devices required for local projects within scope, as well as resolution of identified technical issues. * Support continuous improvement processes and equipment review (quality check & remanufacturing) to ensure device quality. * Support preparation of metrics and performance reports on device technical performance. * Support continuous improvement initiatives for fixed-device performance inside customer residences to enhance customer satisfaction. * Support analysis of the impact of residential device issues affecting customers, examining variables to identify and implement root-cause solutions. **Requirements:** **Currently enrolled in the 4th or 5th year of Industrial Engineering, Telecommunications Engineering, Electronics Engineering, or related fields** **Data Analysis** **Data analysis** and problem-solving skills **Teamwork** and motivation **Goal orientation** **Critical thinking** Desirable knowledge in: ✅ **Quality processes** and best practices **Lean Management**, **Six Sigma**, and other methodologies **Telecommunications** ### **We Offer:** * **Compensation: $300 per month** * **Flexible working hours** to accommodate your classes. * **Transportation** to and from **Campus Tigo**. ‍ * **LinkedIn Learning license** to boost your professional development. **#Internship #TigoElSalvador #Telecommunications #ProfessionalGrowth #InternshipOpportunity** Our people are the soul of Tigo El Salvador. We directly and indirectly employ over 4,500 individuals, making us proud to be a responsible company contributing to the country’s economic growth. At Tigo, we offer more than job opportunities—we build professional development networks where our employees face no barriers in reaching their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo inspires us to work together with purpose, to be innovative, agile, and disciplined, to guide our actions with integrity, to place our customers at the center of everything we do, to serve as engines of positive change, and to always take pride in our history. We promote the digital lifestyle and fully leverage technology to simplify our customers’ daily lives. Over the years, we have been recognized as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace—we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and a non-discrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*