TECHNICAL SUPPORT - KONECTA

Description

Position Summary: OUTECK is seeking a Technical Support / Service Desk specialist to handle and follow up on incidents, providing both remote and on-site support to users. Key Highlights: 1. Experience with ticketing tools (Remedy, GLPI, ServiceNow, Jira) 2. Proficiency in Windows, Office 365, and Outlook 3. Basic knowledge of networks and connectivity **– Technical Support / Service Desk** **OUTECK**, a company providing services to **Konecta**, is seeking a **Technical Support / Service Desk** specialist. **Requirements:** * Experience or knowledge of **ticketing** tools (Remedy, GLPI, ServiceNow, Jira). * Proficiency in **Windows, Office 365, and Outlook**. * Basic networking knowledge: **TCP/IP, DNS, DHCP, VPN, Wi\-Fi**. * Basic connectivity commands: **ping, tracert, ipconfig, nslookup**. * Support for **hardware, software, and user management**. **Responsibilities:** * Handling and follow-up of **incidents and tickets**. * Providing **remote and on-site** support to users. * Performing basic network and device diagnostics. * Escalating incidents and documenting solutions. **Conditions:** * **Salary:** S/ 1,400 * **MYPE payroll registration** * **Rotating shifts 24/7 (48 hours): morning, afternoon, and overnight** * **On-site work** Employment type: Full-time Salary: S/.1,400\.00 per month Work location: On-site employment