Operations Coordinator - Cusco

Description

Job Summary: We are seeking an Operations Coordinator to plan, direct, and control operational activities, ensuring regulatory compliance and member satisfaction. Key Highlights: 1. Revolutionizing Microfinance in Our Country 2. Join a Solid and Growing Company 3. Opportunity to Build a Career Path in the Financial Sector Job Description We are DILE Savings and Credit Cooperative, a 100% Cusco-based company, and we are currently seeking top talent to join our family that is revolutionizing microfinance in our country. You are invited to apply for the position of OPERATIONS COORDINATOR – CUSCO. JOB OBJECTIVE: To plan, direct, and control operational activities, overseeing the formalization of approved loans, verifying compliance with approval conditions, and disbursing funds according to current regulations and procedures. Additionally, to ensure timely and fully satisfactory service delivery to members and/or users. MAIN RESPONSIBILITIES: • Improve, guarantee, and ensure compliance with the company’s regulatory system and applicable national regulations. • Ensure implementation of corrective measures recommended by Internal Audit, External Audit, and external supervisory bodies. • Supervise that the member service platform correctly enters information into the system, validating existing data and reporting errors or issues to the Head of the Information Technology Department. • Responsible for vault and teller window management. • Provide timely and accurate information regarding features, requirements, and other conditions associated with the products and services offered by the institution, as stipulated in the Transparency Regulation. • Respond to inquiries, requests, and complaints from users or potential users; stamp received documents from members and the general public as proof of receipt. • Carry out any other duties assigned within the scope of their competence. REQUIREMENTS: • Professionals in Business Administration, Accounting, Economics, or related fields. • Minimum 1 year of experience in Operations or similar roles within financial institutions. • Proficiency in office software (Word, Excel, email). CORE COMPETENCIES: • Clear and assertive communication. • Negotiation and persuasion. • Organization and follow-up. • Ability to work under pressure. • Ethics, responsibility, and handling of confidential information. BENEFITS • Market-competitive remuneration. • Opportunity to build a career path in the financial sector. • Ongoing training. • Being part of a solid and growing company. • Mandatory life insurance from the first day of employment. • Positive work environment. -Requirements- Minimum education: Technical 1 year of experience Age: 20 years or older Keywords: resident, supervisor, manager, assistant manager, responsible person, coordinator, manager, captain, operations, operations