Student-Customer Service Assistant

Description

Job Summary: We are seeking a customer service professional for an educational institution, responsible for academic and administrative management of enrollments and student procedures. Key Highlights: 1. Essential role in academic and administrative student management 2. Opportunity to work in a dynamic educational environment 3. Promotes customer orientation and teamwork The educational institution is seeking human talent for **CUSTOMER SERVICE** in the district of Puente Piedra. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills, preferably advanced. * Experience as assistant or clerk handling documentary procedures and document preparation. * One year of experience in educational institutions or public education sector institutions. * Proficiency in information management platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure correct enrollment registration for both existing and new students during the current period. * Immediately process enrollment reservations, shift transfers, and student data modifications. * Process re-enrollments, program changes, program withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documents as requested by students. * Deliver class schedules to new students: first cycle and/or transfer students. * Verify all student data (grades and/or current account and/or attendance, as applicable) in the system prior to any academic process or procedure. * Inform parents/guardians of the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues from previous semesters (applicable only to professional programs). * Process and track student procedures, delivering relevant documentation to the Quality and Academic Services Management and/or Campus Directorate, as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Tolerance for working under pressure * Effective Communication **WE OFFER:** * Remuneration S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Mon-Fri (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 \- S/.1,500.00 per month Work location: On-site employment