Student-Customer Service Assistant

Description

Job Summary: We are seeking customer service talent for an educational institution to manage enrollments, academic procedures, and student and parent support. Key Highlights: 1. Key role in enrollment and academic procedure management. 2. Direct interaction with students and parents. 3. Development of communication and customer service skills. An educational institution is seeking qualified personnel for **CUSTOMER SERVICE** in the Puente Piedra district. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills, preferably advanced. * Experience as an assistant or clerk handling document processing and document preparation. * One year of experience in educational institutions or public sector education institutions. * Proficiency in information management software platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both returning and new students during the current period. * Immediately process enrollment reservations, shift transfers, and student data modifications. * Handle re-enrollment, program changes, program withdrawals, external and internal transfers. * Prepare certificates, official letters, diplomas, and other documents per student request. * Distribute class schedules to new students: Cycle I and/or transfer students. * Verify all student data (grades and/or Current Account and/or attendance, as applicable) in the system before any academic process or procedure is initiated. * Inform parents/guardians of the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues in previous semesters (applicable only to professional programs). * Process and track student-related procedures and submit reports to Quality and Academic Services Management and Campus Administration, as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Ability to Work Under Pressure * Effective Communication **OFFERED:** * Remuneration S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Mon-Fri (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 - S/.1,500.00 per month Workplace: On-site employment