Student-Customer Support Assistant

Description

Position Summary: We are seeking qualified personnel for customer service roles at an educational institution, managing enrollment processes, academic procedures, and communication with students and parents. Key Highlights: 1. Key role in enrollment and academic procedure management 2. Document preparation and effective communication 3. Career path opportunities and pleasant work environment The educational institution is currently recruiting qualified personnel for **CUSTOMER SERVICE** in the Puente Piedra district. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills; advanced proficiency preferred. * Experience as assistant or clerk handling document processing and document preparation. * Minimum 1 year of experience in educational institutions or public education sector institutions. * Proficiency in information management platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both new and returning students during the current period. * Process enrollment reservations, shift transfers, and immediate student data modifications. * Handle re-enrollment, program changes, career withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documents upon student request. * Distribute class schedules to new students: Cycle I and/or transfer students. * Verify all student data (grades and/or current account and/or attendance, as applicable) in the system prior to any academic process or procedure. * Inform parents/guardians about the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues from previous semesters (applicable only to professional programs). * Process and track student-related procedures, submitting reports to Quality and Academic Services Management and Campus Directorate as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Stress Tolerance * Effective Communication **WE OFFER:** * Compensation: S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Mon–Fri (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 – S/.1,500.00 per month Work location: On-site employment