**Company Description:** We are more than 90,000 people who work every day toward our strong Purpose – Simplifying and Enjoying Life More. We are present in 9 countries and composed of leading brands positioned across various industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these defines who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers' experiences. If you are a Falabella employee, check all available courses at Academia Falabella, which will help you continue boosting your development and prepare for your next adventure with us! **Job Mission:** Lead the omnichannel team at the store, ensure compliance with omnichannel KPIs, analyze and propose improvement points on the website. **Job Responsibilities:** Present methods to achieve Cyber sales targets in order to improve area performance. Facilitate procedures for customers to correctly pick up their purchases, thereby improving their satisfaction. Assign key responsibilities according to designated positions to improve service quality. Properly distribute customer service instructions to satisfy our customers. **Requirements:** University graduate or undergraduate in Business Administration, Engineering, or related fields. Intermediate level of MS Excel. Intermediate level of Office suite. **Competencies:** leadership, proactivity, creativity, openness to experience. Availability to work in a 5x2 rotating shift schedule in Miraflores. **Offer Conditions:**