**Company Description:** We are more than 90,000 people who work every day around a strong Purpose: Simplify and Enjoy Life More. We operate in 9 countries and consist of leading brands positioned across various industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario. Each of these defines who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers' expectations. If you are a Falabella employee, check out all available courses at Academia Falabella, which will help you continue advancing your development and prepare for your next adventure with us! **Job Mission:** Lead the sales strategy for products/services. **Job Responsibilities:** Sales Management * Achieve established targets for each department: sales plan, contribution, average ticket, transactions, and project sales. * Ensure the team provides proper customer advisory service, offering the full product mix with appropriate pricing. * Manage commercial reports: Comparative Sales, Comparative Top 50, Stockouts, Overstock, Speed E, Discontinued Items, and Project Sales. * Be responsible for driving private-label brands within managed departments alongside the team. * Coordinate with operations managers to ensure product availability at point of sale and compliance with store standards. * Maintain communication with Line Managers – Commercial, to provide feedback on actions being implemented in the store. * Monitor all dispatch orders and ensure delivery deadlines are met, guaranteeing an OTIF indicator greater than 95%. * Recovering data. Please wait a few seconds and try cutting or copying again. * Lead campaigns and promotions, constantly coordinating to meet standards in the departments under responsibility. * Be responsible for encouraging financing alternatives for our customers through the CMR card within the team. * Conduct commercial walkthroughs and develop forecasting plans that support achieving sales objectives. Customer Management * Responsible for promoting and supervising the team to deliver an excellent shopping experience to customers. * Ensure the advisory team provides personalized treatment and expert guidance to encourage repeat purchases. * Monitor results of the "NPS of the Salesperson" indicator and take actions with the team to improve outcomes. * Address inquiries related to customer complaints concerning their departments. * Perform store openings and closings following established protocols and checklists according to the defined shift schedule. People Management * Supervise sales advisors on the floor, verify coverage and sales focus, providing positive or corrective feedback. * Actively participate in various meetings (morning, evening, management) taking improvement actions for the departments under responsibility. * Design training offerings in coordination with JDA and monitor advisor training progress. * Comply with performance evaluation policies through feedback processes and by developing development plans for supervised staff. * Create shift schedules and manage them according to labor productivity guidelines. * Promote and maintain a positive work environment within departments and ensure preventive store actions are followed. **Requirements:** Ongoing or completed studies in Business Administration or related fields. **Experience:** 3+ years in person-to-person sales **Knowledge:** Team leadership, Project management Experience in sales within retail, textile, electronics, or tangible goods companies. **Offer Conditions:**