**Fotocom Av Nicolás de Pierola 820, Downtown Lima.** **Join us and become part of our Customer Service team!** **Main responsibilities:** * Handle in-person, telephone, or social media inquiries (WhatsApp, Instagram, Facebook). * Provide information about services: ID photos, photo sessions, prints, enlargements, photo books, etc. * Follow up to ensure customer satisfaction. * Respond to messages and comments on official social media accounts. * Send and reply to emails efficiently. * Maintain a courteous and professional tone across all platforms. * Perform other duties assigned by your immediate supervisor. **Experience** * Preferred: 6 months – 1 year in customer service (retail stores, call centers, photography, technology, or retail sectors). * Basic computer and social media proficiency. * Preferred: Basic design knowledge. **Skills** * Clear and friendly communication. * Patience, empathy, and strong interpersonal presence. * Organization and punctuality. * Problem-solving ability. **Benefits** * Formal employment registration. * Ongoing training. * Positive work environment. **Working hours** * Monday to Saturday, 9:00 AM – 8:00 PM **Salary range** * PEN 1,300 – PEN 1,500 **Immediate availability** Job type: Full-time, Permanent Work location: On-site