Customer Service

Description

Job Summary: We are seeking personnel to provide customer service, prepare and manage administrative documents, organize documentation, and follow up on requests. Key Responsibilities: 1. Customer service and guidance (in-person, telephone, and digital) 2. Preparation and management of administrative documents 3. Database management and report generation The company is seeking personnel to provide services under a service contract (Receipt for Professional Services). RESPONSIBILITIES: * Provide in-person, telephone, and digital customer service and guidance, delivering courteous and efficient service. * Prepare, draft, and manage letters, official correspondence, memoranda, reports, and general administrative documents. * Receive, register, organize, and archive physical and digital documentation. * Follow up on customer requests, inquiries, and requirements, ensuring timely responses. * Manage databases and perform data entry, updating, and control. * Generate periodic reports using Microsoft Excel, including tables, basic formulas, and data organization. * Draft documents with correct spelling, grammar, and professional presentation using Microsoft Word. * Coordinate with various departments to address and resolve requirements. * Support administrative tasks and institutional documentation organization. * Maintain information confidentiality and comply with internal procedures. **Required Knowledge and Skills:** * Proficiency in Microsoft Excel (basic/intermediate or advanced level, depending on the position). * Proficiency in Microsoft Word for preparing professional documents. * Strong writing skills, spelling accuracy, and ability to prepare administrative documents. * Knowledge of filing and document management. * Excellent verbal and written communication skills. * Organizational skills, responsibility, ability to work under pressure, and customer service orientation. Salary: S/.2,000\.00 per month Work Location: On-site employment