Assistant

Description

Job Summary: We are seeking a highly organized and proactive Assistant to deliver excellent customer service, manage communication channels, and ensure flawless process tracking in the education sector. Key Highlights: 1. Excellent work environment: Human, young, and collaborative. 2. Professional growth opportunities. 3. Close collaboration with other team members. Are you passionate about organization, delivering outstanding customer service, and ensuring every process flows flawlessly? We are looking for a highly organized, proactive **Assistant** with excellent communication skills and proficiency in digital tools. If you are interested in the education sector and enjoy tracking customers’ needs at every stage of their journey, this opportunity may be ideal for you. **Work Modality:** This is a 100% in-person position. **Main Responsibilities:** * **Channel Management:** Manage customer communications via WhatsApp and email, providing prompt, clear, and empathetic responses. * **Process Tracking:** Provide personalized follow-up for each customer: monitor progress and remind key dates (meetings, submissions, milestones). * **Data Management:** Rigorously and systematically update each customer’s information in internal systems, ensuring all records are complete and up to date. * **Issue Resolution and Escalation:** Identify opportunities for improvement or potential challenges in customers’ progress, propose solutions, and escalate cases to the relevant department when necessary. * **Comprehensive Support:** Collaborate closely with other team members to provide administrative support and ensure a seamless experience for each customer. **Requirements:** * Proven experience as an **Assistant**, in customer service, or similar roles focused on coordination and follow-up. * Excellent verbal and written communication skills (professional yet approachable tone). * High level of organization and ability to simultaneously track multiple customers and processes. * Problem-solving ability with a proactive and responsible attitude. * Intermediate English level (basic reading, writing, and speaking). * Advanced proficiency in digital tools (email, Google Drive, CRM, or databases). **What We Offer:** * Excellent work environment: Human, young, and collaborative. * Well-located, secure, and well-equipped office. * Professional growth opportunities within the company. Job Type: Full\-time Pay: S/.1,200\.00 \- S/.1,800\.00 per month Work Location: In person