Customer Service

Description

Job Summary: We are seeking a customer service professional with a strong service orientation, genuine empathy, and excellent communication skills to handle inquiries, schedule appointments, and deliver a professional, organized customer experience. Key Highlights: 1. Strong service orientation and genuine empathy in customer service 2. Excellent communication skills and ability to build trust 3. Problem-solving with sound judgment and professionalism At Autovans, we don’t just look for someone who replies to messages. We seek a person with a true service orientation, genuine empathy, excellent communication skills, and the ability to build trust with our customers. If you’re someone who knows how to listen, solve problems thoughtfully, and make customers feel well cared for, we want to meet you. On-site work – Miraflores WHAT WILL YOU DO? Customer service via WhatsApp, phone calls, and in person. Scheduling and follow-up of appointments. Resolving inquiries and complaints with empathy and sound judgment. Following up with pending customers. Recording and managing information. Coordinating with technical staff and advisors. Delivering a warm, professional, and organized customer experience. REQUIREMENTS (IMPORTANT) \- Minimum 2 years of REAL customer service experience. \- Excellent verbal and written communication skills. \- Strong WhatsApp writing skills. \- Ability to handle demanding or uncomfortable customers. \- Organization, speed, and sound judgment to prioritize tasks. \- Commercial aptitude (building trust and helping confirm appointments). \- Basic/intermediate Excel and system proficiency. WE HIGHLY VALUE EXPERIENCE IN: automotive workshops clinics premium services after-sales service customer-focused call centers DO NOT APPLY IF: \- You only want to reply to messages without engagement. \- You cannot handle pressure. \- You lack genuine empathy toward customers. \- You struggle to communicate clearly. WE OFFER \- Fixed salary: S/1,500 \- Performance bonus: S/500 to S/1,200 \- Career growth path \- Positive work environment \- Continuous learning WORKING HOURS Monday to Friday: 8:00 am to 5:30 pm Saturday: 8:00 am to 1:00 pm SUBMIT: Updated CV 45-second video responding to: “How would you handle an upset customer whose vehicle was not ready at the promised time?” Send to: WhatsApp: 946145363 / 955538961 Salary: S/.1,500\.00 \- S/.2,300\.00 per month Work location: On-site employment