Job Summary: We are seeking a professional to handle consumer inquiries and complaints, manage formal communications, and provide operational support in a call center. Key Highlights: 1. Development opportunities and career path at La Tinka and Grupo Intercorp 2. Ongoing training for professional growth 3. Being part of a company recognized as a Great Place to Work What We Are Looking For: Completed or incomplete technical studies in Administration, Accounting, Marketing, Computer Science and Information Technology, or related fields. Availability to work full-time (8:00 a.m. to 9:30 p.m., fulfilling 48 weekly hours from Monday to Sunday with rotating days off) in hybrid mode. Call center experience (Back Office). Experience handling critical situations. Excellent communication skills, empathy, responsibility, and commitment. Intermediate-level knowledge of Microsoft Office. Two years of call center experience. Availability to work rotating shifts. What Challenges Await You? Handling consumer inquiries, claims, and complaints through various channels—including email, INDECOPI, and the Book of Complaints—ensuring timely responses and effective solutions. Managing the drafting and sending of formal communications to customers to address information requests and needs. Providing operational support and follow-up on technical, commercial, and administrative incidents in coordination with different departments. Managing requests related to personal data updates via ARCO rights. Performing other related and/or complementary functions assigned by your immediate supervisor. What We Offer: Benefits of Joining La Tinka: Development opportunities and career path at La Tinka and Grupo Intercorp. Ongoing training supporting your professional growth. Membership in the Intercorp Club, granting access to corporate discounts and exclusive benefits. Being part of a company recognized as a Great Place to Work. Advance Your Career With Us! We firmly believe that diverse and inclusive teams are more innovative, transformative, and achieve better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. -Requirements- Minimum Education: Technical degree 3 years of experience Age: between 23 and 40 years Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, care, customer, client
Amaru Quispe
Computrabajo
Amaru Quispe
Computrabajo
