IT Support Technician (Temporary)

Description

Position Summary: We are seeking an IT Support Technician to serve as the first point of technological contact, ensuring the proper operation of equipment, systems, and networks, and contributing to operational continuity. Key Highlights: 1. Level 1 and Level 2 Helpdesk technical support for internal users. 2. Preventive and corrective maintenance of equipment; inventory management. 3. Support in implementing basic cybersecurity measures. At Grupo HNG, we are looking for your talent as an IT Support Technician! We are a Peruvian business group in constant expansion, with presence across multiple sectors of the domestic market. We bet on technological innovation and the development of our human talent as pillars of growth. Role Objective: To serve as the first point of technological contact for organizational staff, ensuring the proper operation of equipment, systems, and networks, and contributing to the group’s operational continuity through prompt and effective assistance. Key Responsibilities: - Provide Level 1 and Level 2 Helpdesk technical support to internal users, addressing hardware, software, connectivity, and peripheral incidents. - Register, manage, and track tickets in the incident management system (ITSM), ensuring timely and documented resolution of each case. - Install, configure, and maintain organizational computing equipment, printers, and other technological devices. - Provide support for Microsoft 365 applications (Outlook, MS Teams, OneDrive, SharePoint, etc.). - Provide support for LAN/Wi-Fi network configuration, VPN setup, and basic connectivity diagnostics. - Perform preventive and corrective maintenance of equipment, maintaining an updated inventory of technological assets. - Escalate incidents exceeding the assigned support level in a timely manner, providing necessary context for resolution. - Support implementation of basic cybersecurity measures: antivirus management, system updates, and user awareness. Technical Knowledge: - Diagnosis and repair of hardware and software on Windows-based systems. - Configuration of TCP/IP, Wi-Fi, and VPN networks; fundamental LAN networking concepts. - Intermediate to advanced proficiency in Microsoft Office 365 applications. - Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management, or similar). Desirable: Basic knowledge of information security and good ITIL practices. Requirements: - Completed technical diploma or university degree in Systems Engineering, Computer Science, Networking, Computing, or related fields. - Minimum 1 year of experience in IT technical support, Helpdesk, or service desk (Level 1 / Level 2). - Proficiency in Windows 10/11 environments and remote administration tools (e.g., TeamViewer, AnyDesk, or similar). - Knowledge of hardware and software diagnosis and repair, TCP/IP, Wi-Fi, and VPN networking. - Experience managing accounts in Active Directory and Microsoft 365 (Teams, Outlook, OneDrive). - Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management, or similar). Desirable: Certifications such as CompTIA A+, ITIL Foundation, or Microsoft (MCP / MD-102), and basic cybersecurity knowledge. - Service-oriented profile with analytical ability, proactivity, and teamwork skills. Conditions: - Compensation: PEN 1,200–1,500 per month (based on experience). - Employment contract under the general payroll regime for a period of 3 months (temporary). - Work modality: On-site | Monday to Friday, 9:00 AM – 7:30 PM. - Location: Surco, Lima. Benefits: - Competitive market-aligned compensation. - Opportunity to gain experience within an expanding business group with multiple business units. - Excellent work environment and collaborative team. -Requirements- Minimum Education: Technical diploma 1 year of experience Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, apoyo, support, soporte