Digital Operations Assistant

Description

Job Summary: We are seeking a Digital Operations Assistant to support digital channel customer service, managing processes, equipment, and SMS messaging campaigns. Key Responsibilities: 1. Support in digital channel customer service. 2. Management of operational processes and technological equipment. 3. Responsible for SMS messaging campaigns. **JOB DESCRIPTION:** We are seeking personnel to fill the position of Digital Operations Assistant, responsible for supporting our digital channel customer service. **1\. Educational Level:** Completed or incomplete studies in Systems, Administration, or Computer Science. **2\. Experience:** Minimum 6 months of experience. * **PERSONAL COMPETENCIES:** * Strong communication skills * Teamwork capability * Analytical thinking **TECHNICAL COMPETENCIES:** · Proficiency in Microsoft Office · Digital skills **KEY RESPONSIBILITIES:** * Process and archive documents * Maintain updated records and databases. * Prepare weekly reports. * Responsible for managing and maintaining physical equipment. * Analyze operational processes and activities to improve efficiency and reduce operational errors. * Resolve operational incidents and problems. * Manage, verify, provide support for, and maintain technological equipment used in operations. * Verify proper equipment functionality and maintain logs and control of reported incidents. * Identify and report equipment and application incidents to the relevant departments. * Manage and track service assignments via an interface. * Coordinate with vendors and handle quotations. * Responsible for the operational management of SMS messaging campaigns, ensuring correct execution of client-sent messages. This role is performed internally without direct client interaction, ensuring high quality standards and operational compliance. * Responsible for the operational performance of the assigned channel, ensuring its proper functioning and adherence to established processes to guarantee efficient management. **BENEFITS:** * Market-competitive remuneration * Professional growth opportunities * Positive work environment * Access to online courses * Ongoing training programs * Statutory life insurance **Location: Santiago de Surco** **Employment Type: Full-time / On-site / Regular payroll employment** **Salary: S/ 1,200** **Working Hours:** * Monday and Friday: 8:30 am to 6:30 pm * Tuesday to Thursday: 9:00 am to 7:00 pm * Saturday: 8:00 am to 12:00 pm Employment Type: Full-time Salary: S/.1,200\.00 per month Work Location: On-site employment