Pueblo Nuevo Web Development & Production Job Listings

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Hotel Reservation Executive

Bella Terra Laguna Azul, Resort & SPA, the first and only 5-star RESORT in the PERUVIAN JUNGLE, located on the shores of LAGUNA AZUL, 2 hours from Tarapoto. Our mission is to provide our guests with an unforgettable experience. If you are passionate about service and meet the requirements outlined in our job posting, we invite you to join us and become part of the #BellaTerraExperience. **PROFILE:** * Technical or university studies in hospitality and/or tourism. * Minimum required experience: 2 years in this position or in roles related to the Sales Department. * Immediate availability to work as a **resident in TARAPOTO.** * Good physical and mental health (Mandatory) **KNOWLEDGE:** * Handle all accommodation reservations received by the hotel. * Knowledge of hotel management systems such as Shiol (desirable), Infohotel, New Hotel, etc. * Proficiency in digital reservation platforms – OTAs, Booking, Expedia, website, among others. * Intermediate level English language skills (spoken and written). * Intermediate-level proficiency in Outlook, Word, and Excel. * Knowledge of GDS (Site Minder – desirable) (Amadeus). * Knowledge of strategies to promote and capture hotel reservations. * Knowledge of CRM. * Verify room availability in the hotel system and confirm available capacity. * Update cancellations of received reservations in the system and send reports to the corresponding departments. * Process cancellations and modifications and promptly relay this information to Reception. * Stay updated on sales status, rates, activities, and benefits of all hotel package plans. * Manage customer complaints, inquiries, and other requests before or after online bookings. * Responsible for achieving sales targets. * Identify new sales opportunities (new customers and loyalty). **SKILLS:** * Emotional stability * Strong communication skills * Leadership * Discipline * Empathy toward internal and external customers * Ability to work effectively in a team * Resilience under pressure and goal-oriented performance * Proactive and dynamic attitude * Capacity to consistently propose improvements * Capacity to propose sales ideas and improvements **FUNCTIONS:** * Capture, receive, and manage reservation requests, cancellations, and modifications across different segments. * Respond directly to final customers’ accommodation availability inquiries, as well as those received via digital platforms (Facebook, Instagram, TikTok, YouTube, website, etc.). * Maintain the reservation database up to date through CRM. * Enter corresponding deposits to secure reservation requests. * Sell rooms and additional hotel services. * Maintain close coordination with the Sales Department regarding rate maintenance, promotions, and market segmentation. * Maintain close coordination with the Sales Department regarding rate maintenance, promotions, and market segmentation. * Develop the customer portfolio. * Drive growth in the Sales Department. * Customer service orientation and effective communication. * Perform other related or complementary duties as assigned by the immediate supervisor. **BENEFITS:** * Work at a 5-star resort * Salary: S/1500.00 * Incentive based on the **monthly sales target.** * Excellent working environment * Formal payroll registration from day one, per **MYPE regulations (https://www.sunat.gob.pe/orientacion/mypes/regimenLaboral.html)** * Eligibility for company **profit-sharing.** * Career path. * Opportunity for professional growth and development * Positive work environment * Ongoing training. * We offer all necessary tools for you to learn our brand, continue gaining experience, and grow professionally. Job Type: Full-time, Permanent Work Location: **On-site, 2 hours from TARAPOTO** – SAN MARTÍN REGION Salary: Starting at S/.1,500.00 per month + Additional Benefits (based on monthly sales target) + relocation allowances Language: * English Level – Intermediate (spoken) Job Type: Full-time, Permanent Salary: S/.1,500.00 per month Application Question(s): * Do you have experience in the Sales Department within the hospitality industry? Minimum 2 years? * Are you currently enrolled in any course that would prevent you from working rotating shifts? * Do you have experience working outside your city of origin? * Are you willing to relocate on a RESIDENT basis to a city located 2 hours from TARAPOTO, with a relocation support package provided by the company? Experience: * More than 2 years (Mandatory) Language: * Do you speak English? (Mandatory) Willingness to Travel: * 100% (Mandatory) Work Location: On-site employment

Cruz de Chalpón 156, José Leonardo Ortiz 14002, Peru

S/1,500/month