Technical Support

Description

Job Summary: We are seeking a proactive and dynamic technician to provide support, maintenance, and upgrades for cash processing equipment, with the ability to travel and conduct training. Key Highlights: 1. Dynamic role involving equipment support and maintenance. 2. Opportunity to travel and train others. 3. Professional development within a technical support environment. WHAT ARE WE LOOKING FOR? 1. Knowledge of maintenance for computer equipment, banknote/coin counting machines, slot machines, or ATMs (not mandatory); alternatively, general electronic equipment maintenance experience. 2. Experience: 1 year (not mandatory). 3. Completion of a technical program in electronics or related field. 4. Current residence in the city specified in this job posting. 5. Proactive, dynamic, autonomous, and responsible attitude. 6. Strong verbal communication skills and ability to interact effectively at all levels. 7. Full availability to travel to other cities across the country; travel expenses covered by the company. 8. Not registered in Infocorp’s risk center due to debt or poor credit history. 9. Basic Office software knowledge; ability to operate Windows-based computers confidently (e.g., installing programs, network connection, etc.) WHAT WILL BE YOUR CHALLENGE? 1. Provide support, maintenance, and upgrades for cash processing equipment. 2. Coordinate with the Customer Service Department (SAC) regarding assigned field or workshop services; report your location to SAC. 3. Complete and submit technical service reports to the department supervisor immediately after service completion. 4. Record daily services in our management system and upload supporting documents to the designated online shared folder. 5. Conduct scheduled in-person and remote training sessions for other technical staff or customers on equipment usage. 6. Diagnose equipment issues and prepare required spare parts lists. 7. Prepare technical reports. 8. Submit expense reports within the timelines established by the company. 9. Safeguard spare parts received for equipment disposal and/or replacement. 10. Safeguard tools provided by the company. 11. Refrain from disclosing or using company-provided information for personal purposes. OUR OFFERING TO YOU INCLUDES: 1. Performance bonus of up to S/.500 soles. 2. Formal employment contract with full statutory benefits from day one. 3. Travel expenses covered by the company. 4. Working hours: Monday to Friday, 9 AM to 6 PM \- Fixed rest day: Sundays. Salary: S/.1,500.00 per month Work Location: Regular travel required