Customer Service Call Center

Description

Job Summary: We are seeking a professional to provide customer service and guidance, resolve inquiries and complaints, and record information in the company's systems. Key Highlights: 1. Multichannel customer service 2. Resolution of inquiries and complaints 3. Case tracking and internal coordination **Requirements:** Completed high school education or currently pursuing/completed technical/university studies. Minimum 6 months of experience in customer service, call center, or similar positions. Basic proficiency in Microsoft Office. Excellent verbal and written communication skills. Customer orientation, problem-solving ability, and teamwork skills. Availability to work on-site. **Responsibilities:** Provide customer service and guidance via phone calls, WhatsApp, email, and other communication channels. Record and update customer information in the company's systems. Resolve inquiries, complaints, and requests, ensuring timely and high-quality service. Track assigned cases and coordinate with relevant departments for resolution. Meet the company's established service performance metrics and protocols. Workplace: On-site employment