Level 2 Licensing Technical Support

Description

Job Summary: We are seeking a professional for Level 2 Licensing Technical Support, focused on cybersecurity, solution implementation, and incident resolution. Key Highlights: 1. Continuous training and official cybersecurity certifications. 2. Career path in information security. 3. Positive work environment and professional development. *We are ENGIPERU, a leading company in licensing, infrastructure, and software projects; a PLATINUM and GOLD Partner of globally recognized technology brands, serving over 700 corporate clients nationwide, with regional expansion plans. We are currently seeking highly qualified professionals to fill the position of* ***Level 2 Licensing Technical Support:*** **REQUIREMENTS:** * Student or graduate in Systems, Networks and Communications, Information Security, or related fields. * Solid knowledge of networks, operating systems (Windows/Linux), and technical support. * Intermediate knowledge of **cybersecurity** (endpoint protection, firewalls, backup, best practices). * Experience with enterprise antivirus solutions and backup solutions. * Proficiency in ticket management tools (Help Desk). * Intermediate English (preferred). * Strong analytical, diagnostic, and complex incident resolution skills. * Experience in Level 1 or Level 2 technical support\. * Excellent communication skills and customer orientation. * Immediate availability and willingness to travel nationwide. **RESPONSIBILITIES:** * Implementation, installation, and configuration of cybersecurity solutions (Sophos, ESET, Bitdefender, Acronis, among others). * Handling and resolution of **Level 2** incidents escalated from Level 1\. * Analysis and mitigation of security incidents on endpoints and networks. * Administration of corporate antivirus, backups, and security policies. * License activation and management (Microsoft, Adobe, among others). * Monitoring of security alerts and incident response. * Remote and on-site technical support to clients nationwide. * Customer training on the use of security tools. * Documentation of incidents, solutions, and preparation of technical reports. * Escalation to Level 3 or vendors when required. * SLA compliance and continuous service improvement. **BENEFITS:** * Formal employment registration from day one. * Continuous **cybersecurity** training and official certifications. * Market-competitive salary. * Positive work environment. * Career path in the field of information security. Workplace: On-site employment