Job Summary: We are seeking a dynamic and leadership-oriented service professional to manage the dining room, anticipate guests’ needs, and guide the team. Key Highlights: 1. Leadership role in dining room management 2. Opportunity to impact the customer experience 3. Development in suggestive selling techniques and specialized service **Professional Profile:** We seek a service professional with a strong sense of hospitality, dynamism, and leadership. The ideal candidate will be the face of our customer service, distinguished by their ability to efficiently manage the dining room, anticipate guests’ needs, and guide the dining room team toward achieving quality standards. We value proactivity, excellent communication skills, and the ability to work under pressure in high-volume environments. Requirements and Education: * **Education:** Completed secondary education. Technical training in Gastronomy, Restaurant Services, or Hospitality is desirable. * **Experience:** Minimum 2–3 years in similar positions, with proven experience in direct guest service and order management. * **Skills:** Proficiency in point-of-sale (POS) systems, suggestive selling techniques, and basic food safety and hygiene knowledge (HACCP). Main Responsibilities: * **Specialized Service:** Greet and assist customers with a friendly and professional attitude, ensuring an agile and satisfying dining experience from arrival to departure. * **Order Management:** Accurately and efficiently take orders, ensuring proper communication with the kitchen/bar area to minimize errors and waiting times. * **Dining Room Leadership:** Supervise correct table setup, area cleanliness, and overall order, serving as a mentor for junior waiters or support staff. * **Suggestive Selling:** Promote strategic menu items, daily specials, and add-ons, increasing the average check through in-depth knowledge of the menu. * **Quality Control:** Verify that dishes and beverages meet presentation and temperature standards before delivery to the table. * **Payment Processing and Closing:** Process bills, handle various payment methods, and ensure accurate sales reporting at the end of the shift. * **Conflict Resolution:** Address and channel customer complaints or issues assertively, providing immediate solutions to ensure guest loyalty. **Position Type:** Full-time / Rotating shifts. Position Type: Full-time Salary: S/.2,000.00 – S/.2,200.00 per month