**Introduction** Welcome to Gallagher, a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence, empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture rooted in trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a client-facing role, in our brokerage division, in our benefits and HR consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** Responsible for developing training content to meet company needs and/or enhance the quality of existing content. Responsible for analyzing training needs, designing courses, facilitating learning initiatives, and delivering training. **How You’ll Make an Impact** * Consult with management, business owners, and retail sector leaders to identify training needs and ensure course content, teaching methodologies, and training materials meet these requirements. * Identify appropriate training media and methodologies based on learners’ learning styles, the nature of the training, participants’ locations, and their level within the learning process. * Conduct training needs assessments, course content development, program evaluations, and participant tests/assessments. * Coordinate with induction specialists to deliver structured training to both new hires and experienced employees. * Develop and administer tools to measure the effectiveness of training programs. * Propose improvements to training program quality based on measurement data. * Support sourcing external training providers. **About You** * Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, Psychology, or related fields. * 3 years of experience managing core systems or serving as a functional leader for change management projects. * Experience in technical/systems training. * Advanced English proficiency (B2 conversational level).