San Jose Information & Communication Technology Job Listings

Indeed

Real Time Analyst- RTA

**Real Time Analyst** **Last day to apply: Wednesday, January 21, 2026\.** ========================================================================== Position overview: As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Key responsibilities: * Monitor real time metrics (attendance \& schedule adherence, average handle time\- AHT, automatic call distribution\- ACD\- talk time, after call work\- ACW) to ensure proper staffing levels and compliance with the account’s service level agreements * Provide real\-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence * Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions * Support communication with team leaders and frontline team members Requirements: * Flexibility to work on\-site * Schedule flexibility * 8\+ months of work experience in contact center; workforce management experience is a plus * High school degree * English Level: B1\-B2 (oral/ written) Core competencies: * Giving support * Focusing on customers * Embracing technology * Managing self\-development Functional competencies: * Knowledge of real time monitoring and reporting * Analytical and problem solving skills * Ability to work in a fast paced environment

MPMP+26 Tolón, Peru

Manager SaaS Platforms - Solutions Architecture Manager65083551880707121

Indeed

Manager SaaS Platforms - Solutions Architecture Manager

**Position overview:** As a Manager SaaS Platforms for Solutions Architecture you provide leadership to professional staff who develop, deploy and administrate Software as a Services (SaaS) related initiatives. You manage the performance, drive engagement and foster development of your teams. **Key responsibilities:** * Manage a team of technical professionals, ensuring resource allocation and adherence to development best practices * Oversee the development lifecycle of SaaS applications, including requirement gathering, design, coding, testing, and deployment * Coordinate release schedules and manage the deployment of SaaS applications or their enhancements * Implement and maintain security measures and best practices to ensure data protection in line with company and regulatory standards * Monitor application performance and usage to identify improvement opportunities, including automation and license utilization * Oversee end\-user technical support, issue troubleshooting, and timely resolution to minimize disruption to the users' experience * Contribute to application roadmaps that focus on key customer priorities and drive innovation * Collaborate with vendors and stakeholders to ensure smooth operations and integration of SaaS platforms * Lead and develop a high\-performing, highly engaged team, providing guidance, support, and mentorship **Requirements:** * Schedule flexibility * Availability to work on\-site **Core competencies** * Giving support * Focusing on customers * Embracing technology * Managing self\-development **Leadership competencies** * Providing leadership * Leading change, * Building effective teams * Managing stakeholders **Functional competencies** * Strong understanding of architecture principles, software development methodologies, programming languages, and frameworks used in SaaS applications * Proficient in managing the development lifecycle, integration processes, and automation tools * Strong ability in design and optimization of databases for performance, scalability, and data integrity * Skilled in vendor and stakeholder management * Strong project management skills, with expertise in Agile methodologies * Ability to identify and solve technical and operational problems; understand and recognize broader impact across the department **Qualifications** * 5\+ years of work experience in Information Technology; 2\+ years of managerial experience * Bachelor’s degree in Computer Science, Information Science or related field * B2\+ oral and written English

MPMP+26 Tolón, Peru

Analista de Productividad en Campo65083550727811122

Indeed

Analista de Productividad en Campo

¿Le gustaría ayudarnos a cumplir nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades? Si es así, ¡Tigo es para usted! Somos campeones de la transformación positiva. Creemos en la innovación, la adaptación y en priorizar a nuestros clientes en el centro de todas nuestras acciones. ¡Venga y crezca con nuestro equipo, donde juntos transformaremos vidas y comunidades! Además, tendrá la oportunidad de participar en proyectos desafiantes y aportar sus ideas innovadoras. ¡Esta es su oportunidad; únase a Sangre Tigo! **¡Postúlese ahora mismo!** Analista de Productividad en Campo **¿Le apasiona el análisis y el control operativo?** Si le gusta trabajar con datos, procesos y operaciones en tiempo real ️ **esta oportunidad es para usted.** Forme parte del corazón operativo del negocio. **Estamos buscando un(a) Analista de Productividad en Campo.** **Ubicación:** El Salvador **Propósito Principal**: Controlar en tiempo real los KPI relacionados con la Operación de Campo End\-to\-End para los equipos de Instalaciones, Averías, Migraciones, Desconexiones, Mantenimientos Preventivos y Proactivos de las redes fijas y móviles. **Responsabilidades:** * Gestionar la automatización de los KPI y la productividad de los equipos de campo de red para servicios fijos y móviles. * Velar por el cumplimiento de los niveles de servicio y la tasa de abandono de la operación de campo. * Asegurar el correcto dimensionamiento de los equipos técnicos de los proveedores (semanal y diario). * Analizar el cumplimiento de las jornadas laborales y gestionar los cambios necesarios en los sistemas. * Brindar visibilidad sobre los resultados del negocio residencial (instalaciones y averías). * Monitorear las entradas y salidas de los Agentes de Dispatch y Backoffice. * Generar conocimientos prácticos (insights) para la toma de decisiones. * Elaborar tableros ejecutivos (dashboards). * Analizar y hacer seguimiento de las tendencias de los KPI. * Integrar plataformas o consolidar distintas fuentes de información para los análisis de datos. **Requisitos:** * **Graduado en** Ingeniería de Sistemas, Telecomunicaciones o carreras afines. * Experiencia previa en **Análisis de Datos**, extracción de información, **automatización** de procesos y procesos de negocio en telecomunicaciones (deseable). * Conocimiento de **Power BI**, con experiencia en **SQL**, **Python** y **desarrollo de procesos ETL**. * ️ Conocimiento intermedio/avanzado de **Excel** y herramientas de reporting. * Capacidad **analítica**, interpretación de datos, generación de conocimientos prácticos (insights) para la toma de decisiones basadas en datos y orientación a los **resultados**. * Habilidades de **comunicación**. **¡Postúlese ahora y forme parte del futuro de las telecomunicaciones en El Salvador!** **\#OportunidadLaboral \#TigoElSalvador \#Telecomunicaciones \#CrecimientoProfesional** \#TigoElSalvador Nuestras personas son el alma de Tigo El Salvador. Empleamos directa e indirectamente a más de 4.500 personas, lo que nos llena de orgullo al ser una empresa responsable que contribuye al crecimiento económico del país. En Tigo no ofrecemos solo oportunidades laborales: creamos redes de desarrollo profesional donde nuestros empleados no tienen barreras para alcanzar todo su potencial. Nuestra cultura Sangre Tigo se vive en cada rincón de nuestros centros de trabajo, impulsándonos a ser los mejores. Sangre Tigo nos impulsa a trabajar juntos con un propósito, a ser innovadores, ágiles y disciplinados, a guiar nuestras acciones con integridad, a colocar a nuestros clientes en el centro de todo lo que hacemos, a ser motores de cambio positivo y a sentirnos siempre orgullosos de nuestra historia. Promovemos el estilo de vida digital y aprovechamos al máximo la tecnología para facilitar la vida cotidiana de nuestros clientes. A lo largo de los años, hemos sido reconocidos como uno de los mejores lugares para trabajar en El Salvador y Centroamérica. En Tigo no somos simplemente un excelente lugar de trabajo; somos una comunidad de personas extraordinarias con las que vale la pena trabajar. ¡Los invitamos a unirse a nuestro equipo! ¡Postúlese ahora! *Millicom \| Tigo se enorgullece de ser un empleador que ofrece Igualdad de Oportunidades Laborales, comprometido con una fuerza laboral diversa y con una política de no discriminación en todos los aspectos del empleo. Ofrecemos igualdad de oportunidades y acceso para todas las personas, sin importar raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano discapacitado u otro veterano protegido, u otra característica protegida, en todas las etapas del proceso de contratación y en cumplimiento de las leyes y regulaciones federales, estatales y locales aplicables.*

MPMP+26 Tolón, Peru

Payroll Analyst III - Finance - TELUS Digital SV65069715859203123

Indeed

Payroll Analyst III - Finance - TELUS Digital SV

**About the role** The Payroll Assistant is responsible for ensuring the calculation and exact payment of salaries and fees of each of the employees of our company, in addition to complying with the timely submission and payment in the different entities governed by the legislation of El Salvador, within which we can mention the ISSS, AFP, ISR, bank loans, etc. Responsibilities: Elaboration of General Payroll, in the EVOLUTION system, taking the strict privacy and confidentiality controls that the information demands, carrying out the accounting process of the different Salary and/or Honorary Policies, establishing and supervising the opportune registry, making revisions to Payroll, based on the generation of reports and corresponding verifications with which the information and payment to all employees is as accurate as possible, provide timely the different consolidated reports related to the Payroll of Employees which serve for the taking of decisions in the different accounts or areas, preparation and presentation of reports of monthly and annual Income Tax (ISR) of all employees, Labor obligation reports (SPU), contract termination calculation, accounting, among others. **Requirements \& Skills:** * Schedule flexibility. * Teamwork. * Analytical ability. * Reliability and confidentiality. * Ability to work under pressure. * Adaptability to change. * Orientation to results. **Knowledge:** * English B1\. * Oral and written comprehension. * Appropriate use of language. * EVOLUTION or similar Payroll Programs \- Desirable * WORKDAY or Similar Accounting Programs \- Desirable * Labor Laws \- Advanced * Tax Laws \- Advanced * SPU (Pension and Social Security System) \- Advanced * Microsoft Office \- Advanced **Studies \& Experience:** * Student in Business Administration, Accounting, or related area \- Required * Minimum two years of experience in similar positions \- Required **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

VoIP Network Support Engineer65049260891905124

Indeed

VoIP Network Support Engineer

\[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. \[Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! **About the Role:** **This is an English\-only technical support role supporting U.S.\-based business customers. Spanish\-only experienced applicants will not be considered.** **ALL RESUMES MUST BE IN ENGLISH.** **This is NOT a desktop support role.** If your background is mainly **desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk**, please do not apply. We need candidates with hands\-on experience supporting **VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting**. We are hiring a Level 1\-2 Help Desk Support Technician with *real telecom experience* — specifically in **VoIP, networking, and SIP\-based troubleshooting**. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. **Hear it straight from our CEO \& Founder! \>\>** https://www.youtube.com/watch?v\=lvLZ\_RP6pdE **Requirements** **Your day to day life as a Support Engineer:** * Answer incoming client calls related to VoIP, internet, or WIFI issues * Work tickets involving call quality, dropped calls, network drops, or routing problems * Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks) * Assist with PBX provisioning, phone registration, and softphone setup * Prioritize outages (phones down, internet down, WiFi down) * Document every step clearly and communicate status updates professionally * Escalate advanced issues to senior telecom engineers when appropriate * Maintain ticket SLAs with clear, fast response times **Key Responsibilities:** * First\-level support for VoIP, networking, and connectivity issues * Troubleshoot SIP, call quality, latency, jitter, and registration failures * Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics) * Troubleshoot WiFi drops, access point connectivity, and cabling\-related issues * Provision phones, extensions, voicemail, call flows, and SIP trunk configs * Manage and prioritize tickets through our help desk system * Escalate complex problems with proper documentation * Update knowledge base articles and internal processes **Table Stakes:** Minimum Requirements (applications without these will be rejected) * **2\+ years of VoIP or network support experience (required)** * Direct experience with: * **SIP, PBX systems, SIP trunks** * **Routers, switches, WiFi troubleshooting** * Strong verbal and written communication skills with the ability to engage and build rapport remotely. * Can\-do attitude and growth mindset—excited to hustle, build, and scale with the company. – **MOS score, latency, jitter, packet loss** * **Strong understanding of:** – TCP/IP, DNS, DHCP, NAT– Basic routing/switching concepts * Experience with help desk ticketing systems * Ability to explain issues clearly to non\-technical users * Strong written communication — clear notes and documentation required * Customer\-first mindset and ability to stay calm under pressure **Nice to Have** * CompTIA Network\+, CCNA, or VoIP\-related certifications * Experience in telecom, MSP, or VoIP carrier environment * Experience with Poly, Grandstream, or cloud PBX platforms **Benefits** **Perks \& Growth Potential:** * *Competitive Salary \+ Bonuses* – The harder you work, the more you earn. * *Career Growth* – As the company expands, we want you to grow with us. * *Leadership Opportunities* – If you can build and manage a sales team, we’ll back you all the way. **Schedule:** * Work hours aligned with the U.S. Central time zone between 8am \- 5pm M\-F **Compensation:** * The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Vivant **Core Values** Our core values are the heart and soul of this incredible company. Our foundational values guide how we work, serve clients, and collaborate as a team. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. **Trustworthy** Reliable in action. Integrity at heart. We do what we say we will do, with honesty and moral courage. **Product Knowledge** Develop a strong understanding of our solutions so you can confidently support, explain, and improve them. **Process Knowledge** Master the SOPs, tools, and systems required for your role to ensure efficiency, accuracy, and collaboration. **Autonomy** Take initiative, think critically, and solve problems independently while staying aligned with company goals. Autonomy to leveraging your expertise, taking responsibility for outcomes, and exercising sound judgment. **Join Vivant and take your career to the next level!**

Jiron Contumaza 420, Chilete 06420, Peru

Content & Incident Analyst65049238188034125

Indeed

Content & Incident Analyst

**On\-site**epay SV, IT, NOCFull time Antiguo Cuscatlan, La Libertad, El Salvador **Description** --------------- Aiming to fill a position that will focus in managing, coordinating and driving Products and Production Related Incidents based on ITIL Incident Management framework. When not involved in incidents this position will also focus in creating, editing, posting, updating, cleaning up outdated content and documentation that will be read by technical audiences. Ensure that the documentation needs of the NOC department are being met, providing accurate, clear, concise process documentation and process improvement for both Office Desktop Support team and NOC Team. **Incident Management** * Monitor, log, and track incidents from detection through resolution. * Ensure incidents are categorized, prioritized, and escalated according to defined SLAs. * Coordinate with internal teams (NOC, engineering, vendors) during incidents. * Maintain accurate incident timelines, updates, and post\-incident reports (RCA). * Support incident reviews and identify recurring issues or improvement opportunities. **Content \& Knowledge Management** * Create, maintain, audit, and update NOC \& Office Desktop Support knowledge base articles. + Manage site configurations where the knowledge base is published. + Ensure the information is current, accurate, informative, and visually appealing for the audience. * Document and present new monitoring tasks for the NOC team. * Draft clear operational communications for internal teams and external stakeholders. * Maintain templates for incident notifications, status updates, and reports. **Collaboration \& Process Improvement** * Work closely with the NOC Manager on process changes, updates, and improvements for the department. * Support the development and enforcement of incident management processes. * Collaborate with stakeholders to improve workflows, documentation, and tooling. * Assist in audits, compliance activities, and operational readiness reviews. **Analysis \& Reporting** * Analyze incident data to identify trends, root causes, and risk areas. * Prepare regular reports on incident metrics (volume, severity, MTTR, SLA compliance). * Provide insights and recommendations to improve processes and reduce incident recurrence. **Requirements** ---------------- * ITIL Incident Management or Cobit5 Frameworks * Strong understanding of complex problems with Information Technology software and hardware * Microsoft SQL \- Basic * Office 365 o Word, Excel, PPT, One Drive, SharePoint o Manage large amounts of data * Familiarity Monitoring Solutions o Solarwinds \| ICINGA \| Monitis \| Kibana * Familiarity for Disaster Recovery and High Datacenter availability * Experience with ticketing and monitoring tools (ServiceNow, Jira, PagerDuty, etc.). * Data analysis and reporting skills (Excel, Power BI, or similar) * Fluent in English o Ability to communicate effectively using email, over the phone or video conference with all levels within the organization. o Formal documentation tasks, logs, sequence of events in English is required o Versatile and strong writing skills **Benefits** ------------ 40 hours per week Life insurance 100% covered 50/50 Health insurance (optional) 50/50 Half scholarships (optional) Annual salary appraisal Internal savings and credits association Christmas bonus above the law Other benefits If you are ready for this amazing opportunity, apply with us!

MPMP+26 Tolón, Peru

Indeed

GL Analyst Jr.

A leading company in the Technology sector is seeking top talent to fill the position of **GL Analyst!** **Responsibilities and Duties** * Maintain accounting entries in recurring modules applicable to assigned entities\-Cost Management\-Lease Engine and Prepayments EBS * Perform financial calculations and execute test scenarios to validate financial impacts of Leases * Evaluate and document capitalization requests (LAR) in accordance with IFRS 16 financial standards * Integrate and reconcile B\&L and P\&L accounts (General Ledger vs. Subledger) * Monitor reconciling items and account aging * Ensure proper recognition flow for provisions and reasonableness of related figures * Provide support to business units on accounting recognition (costs and expenses) * Guarantee accurate recording of reclassifications and adjustments to BS/P\&L accounts * Support finance teams through analysis of historical trends, serving as the foundation for Budget and quarterly working capital\-OFCF forecasting * Execute monthly financial close and deliver figures by established deadlines * Report monthly (accounting) figures in FCCS for Millicom’s financial consolidation * Develop Accounting KPIs (Inventories, leases, prepayments, accruals, Other Current\-Non-current Assets, Liabilities, debt, others) * Execute and document SOX/Non-SOX controls assigned * Provide documentary support during quarterly and annual financial and tax audits * Prepare account analytics\-variance analysis for financial audits **Requirements and Qualifications** * Bachelor’s degree in Public Accounting, Economics, Business Administration, or related field * 1 to 1.5 years of experience in roles such as Accounting Analyst, IFRS Analyst, or GL Accountant (preferred) * Fluent English, both spoken and written (preferred) * ERP proficiency mandatory (Oracle\-SAP); advanced Excel skills; basic database knowledge * Highly analytical, detail-oriented, and results-driven * Collaborative work ethic, proactivity, and adaptability * Strong communication and idea articulation skills * Financial knowledge: IFRS/USGAAP

MPMP+26 Tolón, Peru

Custom Merchandise Support Representative64683614608002127

Indeed

Custom Merchandise Support Representative

**Custom Merchandise Support Representative –** ----------------------------------------------- We’re looking for a friendly, enthusiastic, and detail\-oriented **Customer Service Representative** to support customers throughout their ordering and design journey. In this role, you’ll help individuals, teams, small businesses, and large organizations bring their ideas to life through custom apparel and products. You’ll guide customers, solve problems, and deliver the outstanding service that Custom Ink is known for. **Key Responsibilities:** ------------------------- * Provide warm, friendly, and professional support to customers via phone, chat, or email. * Assist with product questions, design options, pricing, and order placement. * Guide customers through design tools and help them finalize artwork or customization requests. * Review orders for accuracy and ensure all details (sizes, quantities, colors, timelines) meet customer expectations. * Troubleshoot order issues, shipping delays, or design concerns with empathy and attention to detail. * Proactively follow up with customers to ensure satisfaction and help create long\-lasting relationships. * Maintain accurate customer notes and updates in internal systems. * Uphold Custom Ink’s brand voice—positive, helpful, and customer\-centered. **Requirements:** ----------------- * Previous experience in customer service, retail, or support center environments. * Strong communication skills with the ability to explain options clearly and confidently. * Comfortable using design tools or web\-based systems (experience with online customization platforms is a plus). * Strong attention to detail and ability to multitask in a fast\-paced environment. * Problem\-solving mindset with a passion for helping people. * Team player with a positive attitude and willingness to learn. * Flexibility to work evenings, weekends, or peak seasonal hours as needed. * **Preferred Skills:** * Experience supporting customers in e\-commerce or creative/design\-related industries. * Familiarity with order management or CRM tools. * Bilingual skills (English/Spanish strongly preferred for many teams). **Why You’ll Love Working Here:** --------------------------------- * Be part of a team that helps customers create memorable moments—team events, family reunions, charity runs, school activities, and more. * Collaborative, people\-first environment that values creativity and service. * Opportunities for growth within the company. * Training and support to help you succeed in your role.

MPMP+26 Tolón, Peru

IT Assurance Sr. Engineer64549760616194128

Indeed

IT Assurance Sr. Engineer

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** IT Assurance Sr. Engineer **✨ ¡Impulsa tu carrera en IT!** Si te apasiona la tecnología y quieres nuevos retos en un entorno dinámico… **¡Aplicá y se parte de algo grande!** **Estamos buscando un(a) IT Assurance Sr. Engineer.** **Ubicación:** El Salvador **Propósito Principal**: Garantizar la ejecución de las estrategias para asegurar la disponibilidad de los servicios IT End\-to\-End, aplicando buenas prácticas en la gestión de cambios, incidentes, problemas, accesos y continuidad del negocio (DRP). Además, coordinar con proveedores y equipos de soporte locales y regionales, ejecutar los controles internos y atender auditorías de sistemas, cumpliendo con los marcos de control y estándares de seguridad establecidos por la compañía. **Responsabilidades:** * Verificar la ejecución de los procesos necesarios para garantizar la disponibilidad de servicios IT, cumpliendo con los SLAs de los servicios End\-to\-End de soporte al negocio y de uso interno * Asegurar el cumplimiento de las métricas definidas para el área y mantener control constante en los indicadores de calidad de los servicios bajo su administración * Participar activamente en reuniones de seguimiento y análisis con equipo de cliente interno, de negocio y con las áreas técnicas necesarias para identificar tendencias, causas raíz de problemas y generar propuestas conjuntas de mejora * Asegurar el correcto funcionamiento y rendimiento de los servicios End\-to\-End (incluyendo aprovisionamiento y configuraciones) que habilitan el ciclo de vida del cliente o funcionalidades de negocio interno, ejecutando adecuadamente el proceso de Change Management * Analizar e identificar oportunidades de mejora basándose en las estadísticas de atención de incidentes y problemas, la percepción del cliente interno y la búsqueda de eficiencias * Asegurar cumplir el modelo y procesos de gestión de conocimiento * Participar en la factibilidad, diseño y transición de desarrollos de servicios * Participar activamente en los comités de gestión de cambios locales y regionales * Velar por el cumplimiento de controles de auditoría, siendo el punto de contacto con auditores internos y externos, evaluando y proponiendo puntos de seguimiento para remediación y fortalecimiento de políticas internas **Experiencia:** * Graduado de Ingeniería en Sistemas, Lic. en Ciencias de la Computación o carreras afines. * Más de 5 años de experiencia en operaciones IT (deseable en telecomunicaciones). * Experiencia en gestión de recursos técnicos y proveedores de sistemas IT. * ️ Experiencia en áreas de soporte de sistemas IT. * + ️ Conocimiento en procedimientos de gestión de incidentes, problemas y cambios. * Experiencia en procesos de auditoría y documentación de evidencias. * Conocimientos en monitoreo y control de sistemas IT. * Experiencia en ejecución y evaluación de pruebas de estrés en sistemas IT. * Liderazgo personal y organizacional en entornos colaborativos. **¡Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador!** **\#OportunidadLaboral \#TigoElSalvador \#Telecomunicaciones \#CrecimientoProfesional** \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Indeed

Production Supervisor

We are looking for a **Production Supervisor** with experience in industrial environments, capable of leading the planning, control, and optimization of production processes, ensuring compliance with quality and safety standards. **Main Responsibilities:** * Develop and coordinate production plans, designing strategies that ensure the organization's operational capacity. * Supervise plant personnel, guaranteeing the proper functioning and integrity of equipment and machinery. * Prepare daily production reports, incorporating key performance indicators. * Efficiently manage resources assigned to the production area. * Provide technical, statistical, and operational information required for decision-making to management. * Train supervised personnel and promote continuous process improvement. **Profile Requirements:** * Professional degree in Chemical Engineering or Industrial Engineering. * Minimum of **2 years of experience** in manufacturing companies. * Proficiency in Office tools and Power BI. * Knowledge of quality standards and occupational safety regulations. * Familiarity with HACCP, ISO 9001, ISO 1400, and ISO 22000 systems. * Occupational risk prevention training courses. * Knowledge of continuous improvement methodologies. **Valued Competencies:** * Operational leadership * Strategic planning * Teamwork * Problem analysis and resolution * Results orientation Job type: Full-time Application Questions: * What is your age? * Have you previously worked with industrial equipment such as dryers, autoclaves, mills, packaging systems, and boilers? * Do you use Power BI? Work location: On-site employment

RFG8+52R, 13860, Peru

Indeed

Quality Analyst

We are looking for a **Quality Analyst/Supervisor** to ensure the proper implementation of the management system, maintain regulatory compliance, and guarantee that production processes are carried out according to established standards. **Main Responsibilities:** * Implement, develop, and maintain the quality management system, ensuring compliance with policies and customer satisfaction. * Timely report management results (reports, statistics, and others) to immediate supervisors or relevant management. * Keep records and documents in the plant updated and properly organized. * Monitor production operations to ensure compliance with quality standards and procedures during the development of new lines or processes. * Develop alternative solutions and improvement strategies for projects and present them to Management when required. * Collect relevant data for the preparation of statistical reports and management reports. **Profile Requirements:** * Minimum of **1 year** of experience in industrial companies in a similar position. * Knowledge of **regulations** from DIGESA, ISO 9001, ISO 14001, HACCP, GMP, ISO 45001, HALAL, and KOSHER. * Availability to work at the industrial park in **La Esperanza**. * Ability to work in rotating shifts. * Good health condition. * Developed soft skills: leadership, responsibility, teamwork, and organization. **Valued Competencies:** * Document organization and management * Analytical ability * Proactivity * Effective communication * Focus on regulatory compliance Job type: Full-time Application question(s): * What is your age? * Do you have knowledge of DIGESA \- ISO 9001 \- ISO 14001 \- HACCP \- GMP \- ISO 45001 \- HALAL \- KOSHER regulations? Workplace: On-site employment

RFG8+52R, 13860, Peru

Applications Development Analyst III - Salesforce Administrator Contractor645224431219211211

Indeed

Applications Development Analyst III - Salesforce Administrator Contractor

**\*\*\*Applicants should be available and willing to work on site \*\*\*** **Applications Development Analyst III \- Salesforce Administrator Contractor** =============================================================================== **Position overview:** A Salesforce Administrator Contractor is responsible for supporting the ongoing operations and data integrity of the company’s Salesforce instance, ensuring that go\-to\-market teams have the tools and data needed to operate efficiently. **Key responsibilities:** * Support ongoing operations and data integrity of the Salesforce instance. * Ensure go\-to\-market teams have reliable tools and data for efficient execution. * Work closely with the Platforms \& Infrastructure team to manage day\-to\-day system tasks, including campaign execution, data hygiene, and user support. * Assist with the creation, upload, and maintenance of campaigns to help marketing and sales teams track performance and engagement. * Maintain high data quality by managing uploads, resolving duplicates, and performing regular data hygiene reviews. * Triage and resolve system requests, access issues, and bug reports to ensure smooth system operation. * Partner cross\-functionally with GTM, marketing operations, and revenue operations teams to ensure Salesforce processes are reliable and well\-documented. **Requirements \& Core Competencies:** * Schedule flexibility. * Managing self development * Embracing technology * Focusing on customers * Giving support **Functional competencies:** * Strong understanding of Salesforce data structures, campaigns, reports, and user management. * Experience with campaign creation, data imports, and record deduplication. * Familiarity with managing system access, login troubleshooting, and basic issue triage. * Ability to work in a fast\-paced environment with shifting priorities. * High attention to detail and a proactive approach to maintaining data accuracy. * Excellent communication and organizational skills with strong collaboration across teams. **Qualifications:** * English \- B2: * Oral and written comprehension. * Appropriate use of language. * **1–2 years of experience as a Salesforce Administrator (Sales Cloud or Marketing Cloud preferred).** * Experience in handling campaign operations and data management. **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

Field Planning & Control Intern645211511553301212

Indeed

Field Planning & Control Intern

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Field Planning \& Control Intern JOIN OUR TEAM IN EL SALVADOR WITH THE TIGO INTERNSHIP PROGRAM! This is your chance to shine! Join the program that boosts your talent from day one. **We are looking for an intern:** Field Planning \& Control Intern **Project duration:** 6 months **Location:** El Salvador **Position objective:** Support the area in auditing platforms regarding work performed by Field Service and Network field teams for documentation of proper execution or observations as applicable. **Responsibilities:** * Identify network elements in HFC and FTTH drawings and estimate the quantity of materials required for maintenance. * Document each network element with its corresponding label. * Record power levels both upstream and downstream for each tap or nap on the network. * Standardization of installation addresses and correct logical configuration. * Audit field crew management tools to verify that evidence has been properly detailed. * Document technician observations on system platforms regarding evidence. * Accompany/support the field operations team in audit processes for documentation of completed work. **Requirements:** Fourth-year or higher student in Telecommunications Engineering, Industrial Engineering, Business Administration, or related fields Results-oriented, analytical thinking, and numerical skills Proficiency in AutoCAD (desirable) **Apply now and become part of the future of telecommunications in El Salvador!** **\#JobOpportunity \#Internship \#TigoElSalvador \#Telecommunications \#ProfessionalGrowth** Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Indeed

E-Tools Engineer

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** E\-Tools Engineer **Drive innovation in customer experience!** We are looking for professionals to **develop and implement solutions** that drive **continuous improvement and customer experience** . If you are passionate about technological challenges and continuous improvement **This opportunity is for you!** **We are looking for an E\-Tools Engineer.** **Location:** El Salvador **Main Purpose:** Analyze, design and implement technological solutions that support the launch of new products or modifications in systems related to Customer Experience. Your mission is to ensure the optimal performance, availability and security of these solutions, aligning their performance with business objectives and promoting continuous improvement of the customer experience. **Responsibilities:** * Design end-to-end technical solutions considering all IT components (middleware, databases, etc.), including capacity analysis of the systems involved. * Fulfill the premise of “Customer First”, “Customer Centricity” in each Change Management process. * Prepare necessary documentation and hand over to the O&M team regarding the project or change request, as well as lead the Production Deployment window and provide proper follow-up ensuring correct operation during the pilot phase. * Administer, monitor and optimize Customer Experience applications, guaranteeing their stability, high performance and alignment with business objectives. * Design and implement automation strategies to improve operational efficiency and customer experience. * Establish and enforce a work plan associated with a project or Change Management request across all phases of the change cycle (Analysis, Development, Testing, Production Deployment and Babysitting). * Lead the creation of the base test matrix for the Quality team, ensure unit testing of involved components is performed, and execute component integration testing. Support the Quality team during testing. * Lead end-to-end performance testing when applicable and based on prior analysis. **Requirements:** * **Graduated in Systems Engineering, Computer Science or related fields.** * **Solid knowledge of UML**, including: Use Cases, ER Diagrams, Sequence Diagrams, Deployment and Class Diagrams. * **Extensive knowledge of operating systems**: Linux and Windows. * **Knowledge of** XML, XSLT, XSSD, XPATH, XQUERY *(desirable)* . * + ️ **Experience with configurations** of SOAP, EJB, JNDI, JDBC, MDB, Datasources, Spring, Quartz *(desirable)* . * ️ **Experience with databases** SQL / Oracle / PostgreSQL: queries, procedures and data validation. * **Process automation** with Python, Power Automate, cron jobs, Selenium, Open Test *(desirable)* . **Apply now and become part of the future of telecommunications in El Salvador!** **\#JobOpportunity \#TigoElSalvador \#Telecommunications \#ProfessionalGrowth** \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Remote! Educational Sales Advisor / Provinces Work only 6hrs!643021349792011214

Indeed

Remote! Educational Sales Advisor / Provinces Work only 6hrs!

At Grafton Latam we are looking for **Educational Sales Advisors** to work remotely (Provinces). Schedule: Monday to Saturday from 3 pm to 9 pm, DAY OFF ON SUNDAY **Required education and experience:** \- Minimum 6 months of sales experience (call center) \- Completed secondary education \- PC/laptop \+ internet (Essential) \- Availability to work remotely. \- Must reside in AREQUIPA, CUSCO, PIURA, LORETO AND LURÍN, AMONG OTHER PROVINCES. DAY OFF ON SUNDAY! **Benefits:** * S/1,130 \+ commissions \+ bonuses * Full payroll (not Pyme) * 100% scholarships for you and 80% for your family * Free days on special dates * Growth opportunities * Good working environment Job type: Full-time, Permanent Salary: S/.1,130\.00 \- S/.1,500\.00 per month Work location: On-site job

4VJ2+CF Florida, Peru

S/1,130-1,500/month

Data Scientist Specialist642932945849631215

Indeed

Data Scientist Specialist

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Data Scientist Specialist Join the **Tigo El Salvador** team and be part of our digital transformation! Are you passionate about data and making a real impact on business? We are looking for a **Data Scientist Specialist** to drive strategic decision-making through advanced analytics and optimization of key processes. **Your purpose:** Design, develop, and maintain data pipelines and machine learning models that enhance our customer experience and support advanced analytics initiatives at Tigo. ‍ **Main responsibilities:** * Design and build **scalable and reliable data pipelines**. * ️ Perform **feature engineering** to optimize predictive models. * Ensure **data quality and integrity**. * Develop and train **machine learning models** (classification, regression, clustering, etc.). * Implement models into **production (MLOps)** following best practices. * Collaborate with **stakeholders** to define business problems and translate findings into **actionable insights**. **Requirements:** * Degree in Computer Engineering, Statistics, Mathematics, Business Engineering, or related fields. * \+3 years of experience in **data engineering** and/or **predictive modeling**. * Advanced proficiency in **SQL** and **Python** for Data Science. * Solid knowledge of applied **statistics and mathematics**. * Analytical skills, effective communication, and results-oriented. Be part of an innovative team driving the future with data. Your next professional challenge awaits you at **Tigo El Salvador**! \#TigoElSalvador \#DataScience \#MachineLearning \#DataEngineer \#MLOps \#TechJobs \#OportunidadLaboral Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Indeed

Integration Engineer

**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. ### **About the Role** We are looking for a skilled **Integration Engineer** to provide **B2B integration solutions** using TELUS Agriculture \& Consumer Goods’ integration technologies, trading network, and portal\-based systems. You will design, develop, and implement scalable, high\-performing integrations while collaborating with architects, developers, and cross\-functional teams. This is an excellent opportunity for a **self\-motivated, enthusiastic, and results\-oriented professional** who enjoys solving complex integration challenges and building innovative solutions that simplify supply chain connectivity. **Main Responsibilities** * Contribute to the successful and timely delivery of high\-quality supply chain data solutions as a key member of a professional services squad. * Collaborate with Business Analysts to interpret requirements and build/test high\-quality **B2B system integration workflows**. * Ensure adherence to all **integration implementation and documentation standards**. * Work with clients’ technical teams to **troubleshoot and resolve integration issues** during end\-to\-end testing. * Partner with operations and support teams to ensure production systems meet performance and reliability standards. * Participate in **continuous improvement initiatives**, bringing innovative ideas and technical expertise to the team. * Drive optimal solution design in collaboration with architects and cross\-functional stakeholders. ### **Requirements** * **2\+ years of IT experience** in a B2B systems integration environment. * **2\+ years of solid XSLT experience** for data transformations. * Strong experience with **Integration platforms** (e.g., Boomi, MuleSoft, webMethods) for internal and external system integrations. * Hands\-on experience with **XML (including namespaces)**, **XPATH**, and **XQuery**. * Proficiency with **X12 EDI**, **JSON**, and **flat files**. * Familiarity with the **Supply Chain domain**, particularly Order\-to\-Cash and Logistics/WMS processes. * Experience defining integration mechanisms such as **EDI X12, EDIFACT, APIs, REST/SOAP web services**, and **Flat Files**. * Knowledge of communication protocols: **HTTPS, SFTP, JMS, AS2**. * Experience with **Oxygen IDE** is a plus. * Familiarity with **Linux**, **MariaDB**, **PostgreSQL**, or other RDBMS systems. * Basic understanding of **security concepts** (authentication, authorization, encryption, SSL/TLS, SSH/SFTP). * Proven ability to collaborate effectively as part of a team and contribute to project success. * Experience within a **Professional Services** environment is a plus. * Familiarity with **cloud technologies** such as **AWS**. * Strong problem\-solving, analytical, and communication skills. * Self\-motivated, enthusiastic, and results\-oriented mindset. **What’s in it for you:*** Private medical and life insurance from day one * Budget for professional growth (certifications) * Schedule flexibility. * Extra bonus based on performance.

MPMP+26 Tolón, Peru

Jr. Software Development Engineer in Test (SDET)642816935733771217

Indeed

Jr. Software Development Engineer in Test (SDET)

**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **About the Role** ------------------ We are seeking an enthusiastic and motivated Junior SDET to join our Quality Assurance team. This role is ideal for early\-career professionals who wish to develop in the field of automated testing and software quality assurance, with a special focus on mobile applications.**Main Responsibilities** ------------------------- * Assist in the creation and execution of manual and automated test cases * Collaborate in the development and maintenance of test automation frameworks * Participate in the identification and reporting of software defects * Support functional and non\-functional testing * Contribute to documentation of testing processes and results * Learn and apply agile methodologies in the testing process * Assist in mobile application testing (Android/iOS) **Requirements** ---------------- Education* Technical degree or bachelor's degree in Systems Engineering, Computer Science, or related field * Recent graduates or with up to 1 year of experience in similar roles **Technical Knowledge** ----------------------- * Programming fundamentals (preferably Java or Python) * Basic SQL and database knowledge * Basic understanding of software testing methodologies * Familiarity with version control tools (preferably Git) * Basic knowledge of HTML, CSS, and JavaScript **Desired Skills*** Basic experience with automation tools (Selenium, Appium) * Familiarity with CI/CD concepts * Basic knowledge of network protocols and REST APIs **Soft Skills*** Excellent verbal and written communication skills * Teamwork ability * Strong attention to detail * Ability to quickly learn new technologies * Analytical thinking and problem\-solving * Proactivity and ability to work with minimal supervision **What’s in it for you:*** Private medical and life insurance from day one * Budget for professional growth (certifications) * Schedule flexibility. * Extra bonus based on performance.

MPMP+26 Tolón, Peru

Busines Support Analyst (Automation & AI)642158409260811218

Indeed

Busines Support Analyst (Automation & AI)

**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. **About the Role** Hello, Digital Solutions disrupter! Our team is looking for a Business Support Analyst - Automation & AI. A highly technical BSA who plans and leads automation projects including all project phases. Responsible for gathering requirements and information from various stakeholders, business primes and technical teams, assessing automation opportunities, designing AI-powered solutions, developing applications and scripts, and guiding the development through the full project lifecycle to eliminate manual processes and scale team capabilities.**Responsibilities** -------------------- * Develop tools and applications that help the team improve efficiency (e.g., TM Financial Logs WebApp, TM Attrition Mover, automated dashboards) * Find new ways to get things done using automated processes and AI integration * Create automated scripts for recurring tasks (Birthday/Anniversary emails, CSAT surveys, Time Off Errors monitoring) * Build automation solutions for crossmatch reports (WD/SFR, Teamcards vs SFR, Client Time vs Compliance, Actuals vs Invoice) * Leverage AI and prompt engineering to automate data analysis, report generation, and insight extraction * Develop AI-powered solutions for CSAT analysis, trend identification, and predictive analytics * Create / maintenance for scorecards in Google Studio with automated data pipelines * Create automated reports for monitoring or to prevent errors across all BSA processes * Integrate multiple data sources (Fieldglass, SAP, Workday, Kandji, Certinia) to eliminate manual data entry * Design and implement APIs or connectors for seamless system communication * Assist in administrative procedures for onboarding processes (to ensure new hires get their equipment and credentials on time through automated workflows) * Develop self-service tools and portals for common requests and processes * To present information regarding automation opportunities and ROI for MBRs * Serve as a point of contact for IT, Development, and business teams for technical solutions and escalations * Document and standardize the different automated solutions and technical procedures within the area in the knowledge repository **Requirements** ---------------- * University Degree in Computer Science, IT, Data Science, or related fields * 1+ years of Experience leading automation projects and developing technical solutions * 1+ years of Experience working with Relational and non-relational Databases * 1+ years of Experience and strong knowledge of programming languages: Python, JavaScript (React, NextJS, NodeJS), or JAVA * 1+ Experience with Web Service Development (REST and SOAP), experience using SOAP UI, Postman, or similar API tools * Experience on version control: Git * Proven experience with AI tools, LLMs, and prompt engineering (ChatGPT, Claude, OpenAI API, or similar) * Experience building web applications, automation scripts, and data pipelines * Experience with workflow automation tools and RPA concepts * Strong understanding of system integrations and API development * Enthusiastic, team player who is delivery-oriented, takes responsibility for the team's success, and strives to continually learn and improve * Possess critical thinking, self-discipline, and time management skills * Ability to work independently, and flexibility to multi-task and adapt to changing business needs * Proactive, takes ownership, and steps in where needed * Strong analytical, problem-finding and problem-solving skills with focus on automation opportunities * Exceptional attitude towards working in a team and being collaborative in all aspects of work * Excellent interpersonal, communication and leadership skills * Strong technical background. Willing to learn new skills and technologies to deliver the best solutions * Ability to translate business processes into technical automation solutions * English Level: B1 high or above - Mandatory **Desirable skills:** --------------------- * Experience with AI frameworks (LangChain, LlamaIndex) and AI API integration * Knowledge of low-code/no-code platforms (Power Apps, Power Automate, Retool, Make, Zapier) * Experience with Google Cloud Platform (Cloud Functions, Cloud Run, BigQuery, Vertex AI) * Experience with data visualization tools (Google Studio, Power BI, Tableau) * Scrum Master experience or Agile methodology expertise * Experience with HR/Finance systems (Workday, SAP, Fieldglass, Certinia) and their APIs * Knowledge of DevOps practices and CI/CD pipelines * Understanding of financial reports and business processes (beneficial for automation design) * Experience with email automation and workflow orchestration tools **What’s in it for you:*** Private medical and life insurance from day one * Budget for professional growth (certifications) * Schedule flexibility. * Extra bonus based on performance.

MPMP+26 Tolón, Peru

Tax Intern (Internship)641485417520651219

Indeed

Tax Intern (Internship)

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Tax Intern (Internship) **Join Tigo's internship program!** ✨ Are you looking for an internship and are you a final-year student or recent graduate in Finance, Economics, Accounting or related fields? This is your chance to shine and grow within the tax department in a dynamic and international environment! **We are looking for an intern:** Tax Intern **Project duration:** 6 months **Location:** Tuscania, Zaragoza, El Salvador **Main Purpose:** Provide support to the tax team in managing, analyzing and controlling financial and tax information, contributing to accurate reporting, preparation of documentation and timely compliance with tax obligations. **Main Responsibilities:** * Update reports and files in Excel * Extract and organize information from the accounting system * Collect and classify data according to tax attributes or categories * Support in creating purchase requisitions and purchase orders for the Tax team * Review deliverables to ensure consistency and accuracy * Monitor error validation trackers and pending reports * Provide support on ad hoc requests from the Tax Assurance team **Requirements:** Final-year student or recent graduate in Finance, Economics or Accounting Basic knowledge or interest in tax accounting (desirable) Intermediate level of Excel (pivot tables, reports, formulas) Intermediate English (reading and writing – B2 level) Analytical skills, organization and attention to detail Excellent communication and ability to work in multicultural environments **We Offer:** Honorarium: $300 per month Flexible working hours for studying Growth opportunities Positive work environment **Apply now and become part of a team that drives precision and financial excellence at Tigo El Salvador!** **\#JobOpportunity \#Internship \#TigoElSalvador \#Telecommunications \#ProfessionalGrowth** Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

S/300/biweek

Full Stack Developer Sr. Engineer641485415270411220

Indeed

Full Stack Developer Sr. Engineer

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Full Stack Developer Sr. Engineer **¡Unite a nuestro equipo de desarrollo!** We are looking for professionals passionate about technology and innovation to create digital solutions that drive our operations. **Apply now and be part of the change!** **We are looking for a** **Full Stack Developer Sr. Engineer.** **Location:** El Salvador **Main Purpose:** Responsible for developing and implementing front-end, back-end, and mdw applications for various business units and departments within Service Delivery architectures, using both traditional and agile project development methodologies. **Responsibilities:** * Develop and implement modular, configurable, automatically testable applications for Oracle SOA architecture and new DevOps architecture. * Implement solutions for all local and regional business units. * Use infrastructure and software application monitoring tools. * Use source code repository tools. * Use application versioning and CD/CI repository tools. * Use and implement traffic load balancing tools NX, api Gateway Kong. * Create installation manuals for testing and production. Develop Runbooks. * Create scripts and use database tools including PostgreSQL, Oracle, MongoDB. * Support requests during production deployment windows and major incidents. **Requirements:** **Education:** * Graduate in **Computer Science Engineering or Bachelor's Degree in Computer Systems** or related fields. **Technical Experience:** * Development in **Java (versions 7, 17, 21\)** , **Oracle** and **OpenStack** , using frameworks such as **Spring, Spring Boot** and **PrimeFaces** . * Desired knowledge in other languages: **Python, Node.js, React** and **Angular** . * Experience in **container architecture implementation** and use of **Kubernetes** , **Docker** and **Spring Boot** . * Proficiency with **tools**: **Git, Nexus, Maven, Jenkins** and **Selenium** . * Implementation of **REST, RESTful, WS** and **FTP** protocols. **Language:** * **Technical English.** **Apply now and become part of the future of telecommunications in El Salvador!** **\#OportunidadLaboral \#TigoElSalvador \#Telecomunicaciones \#CrecimientoProfesional** \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

WFM Managed Services, Senior Real Time Analyst641475080501781221

Indeed

WFM Managed Services, Senior Real Time Analyst

**\*\*\*Applicants should be available and willing to work on\-site and/or from home depending on business needs.\*\*\*** **WFM Managed Services, Senior Real Time Analyst** ================================================== **Position overview:** As a Senior Real Time Analyst you use your expertise to monitor and analyze intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. You contribute to the improvement of performance and development of the team. You support the execution of real time projects/ initiatives **Key responsibilities:** * Monitor intraday metrics (volumes, productivity, internal and external production KPIs) to ensure proper staffing levels and compliance with the account’s service level agreements. * Adjust schedules, call and skill routing based on actual performance and volumes. * Provide real\-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence. * Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions. * Provide feedback and guidance to Real Time Analysts on the team to improve performance and foster development. * Identify areas of improvement and provide actionable insights to leaders. * Support leaders in the execution of real time projects/ initiatives. **Requirements \& Core competencies:** * Schedule flexibility * Availability to working on site * Giving support * Focusing on customers * Embracing technology * Managing self\-development **Functional competencies:** * Knowledge of intraday monitoring and reporting * Knowledge of service level management, line adherence management, reforecasting, rescheduling, call and routing management * Analytical and complex problem solving skills * Ability to work in a fast paced environment **Qualifications:** * 18\+ months of work experience in contact center; experience in real time analysis * Bachelor’s degree or equivalent * CEFR B1\-B2 English (oral/ written) **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

Indeed

Home Intern

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Home Intern **JOIN OUR TEAM IN EL SALVADOR WITH THE TIGO INTERNSHIP PROGRAM!** Are you a final-year student or recent graduate in **Business Engineering, Economics and Business, Business Administration, Industrial Engineering**, or related fields? This is your chance! **We are looking for an intern: Home Intern** **Project duration:** 6 months **Location:** Tuscania, Zaragoza, El Salvador **Job description:** Provide analytical and operational support to the Home Base Development team in identifying monetization, retention, and revenue optimization opportunities within the residential customer base. The role aims to strengthen the team's analytical capabilities, drive operational efficiency, and contribute to the development of data-driven business strategies. ### **Main Responsibilities** * **Reporting maintenance and control:** Keep key dashboards and reports for residential base management updated, ensuring accuracy and consistency of information. * **Numerical analysis and commercial diagnosis:** Conduct customer base analysis to identify *revenue leaks*, upsell and cross\-sell opportunities, and profitability improvements. * **Operational management of offers:** Coordinate with marketing, systems, and sales teams to ensure correct availability, validity, and execution of residential portfolio offers. * **Data modeling:** Develop and/or maintain scripts (Python, SQL, advanced Excel, or other tools) for predictive analysis, segmentation, and customer behavior forecasting. * **Training for sales channels:** Support the preparation and facilitation of training sessions for sales and retention teams, ensuring proper understanding and execution of defined strategies. **Requirements:** Analytical thinking Strong proficiency in data analysis tools Proactivity **Apply now and become part of the future of telecommunications in El Salvador!** **\#CareerOpportunity \#Internship \#TigoElSalvador \#Telecommunications \#ProfessionalGrowth** Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Indeed

Production Assistant

As a person, you are a problem solver, a connector, someone who thrives in creating order from complexity and driving continuous improvement. You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose. You live your life aligned with the highest values of integrity, efficiency, and collaboration, always working to turn today's challenges into tomorrow's success stories. In this role, you will help us deliver better care to billions of people around the world. It ALL STARTS WITH YOU! In this role, you will be responsible for: * Assisting in the operation of machinery, complying with settings according to production requirements. * Performing tasks assigned by the Lead Operator and making decisions together with the Lead Operator to meet product specifications and safeguard the integrity of equipment and company assets. * Producing finished goods at the lowest possible cost, controlling raw material waste according to specified quality standards, and fulfilling the production schedule in terms of assigned quantities and codes. * Preparing production and line consumption reports. * Complying with EHS regulations. * Actively participating in company meetings and programs according to your position. * Complying with the requirements and procedures established within the Integrated Management System. * Following established procedures for chemical handling, energy consumption, fresh water treatment, and waste management. * Ensuring continuous process improvement. * Supporting the induction process for new employees and informing them of all associated risks related to their respective machinery. **About Us** You already know our legendary brands Huggies®, Kleenex®, Scott®, Kotex®, Plenitud®, Kimberly-Clark Professional®, just like the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these incredible Kimberly-Clark products wouldn't exist without talented professionals like you. At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're backed by over 150 years of market leadership, and we're always looking for new and better ways to perform, so there's an open door of opportunities. Everything is here for you at Kimberly-Clark. **Led by Purpose. Powered by You.** **About You** You perform at the highest possible level and appreciate a performance-driven culture fueled by genuine care. You want to be part of a company actively dedicated to sustainability, inclusion, well-being, and professional development. You love what you do, especially when your work makes a difference. At Kimberly-Clark, we're constantly exploring new ideas about how, when, and where we can achieve results in the best way possible. To succeed in this role, you will need the following qualifications: * Industrial Technician or industrial high school diploma * 6 months of experience operating industrial equipment * Experience operating machinery, basic computer skills, basic English * Teamwork, effective communication, respectful, integrity, dedication, responsibility, teamwork, adherence to rules * Availability to work rotating shifts **Benefits** These are just some of the benefits you would enjoy working in this position at Kimberly-Clark: * Medical insurance * Product package * Company doctor * Transportation * Cafeteria / Food subsidy Benefits may vary by country and position; specific information is shared during the recruitment process. **To Be Considered** Click the Apply button and complete the application process below. A member of our recruiting team will review your application and contact you if your skills align with the position. Take a look at our careers page: https://careers.kimberly-clark.com/es-419 **And finally, some alignments...** For Kimberly-Clark to grow and thrive, we must be an inclusive organization that applies the diverse experiences and passions of our team members to the brands that improve people's lives worldwide. Therefore, we seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you drive the continued success of our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. Employment is subject to pre-employment testing, which may include drug screening, background verification, and medical evaluation. This position will be part of Kimberly-Clark's International Family Care and Professional (IFP) business, an organization with a clear purpose and focus on innovation, which has built a legacy with global impact. As Kimberly-Clark establishes a strategic alliance with Suzano to create a world-class tissue and professional products company, it is expected that this position will transfer to the new company once the transaction closes, anticipated for mid-2026, subject to consultation and other applicable legal requirements. This is a unique opportunity to contribute to the creation of a new global leader backed by two industry powerhouses. You will be part of a high-potential business combining Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership. This role is only available to local candidates already authorized to work in the country of the role. Kimberly-Clark will not provide relocation support for this role. #LI-Presencial .

MPMP+26 Tolón, Peru

Investment Strategy Intern (Pasantía)641474753783051224

Indeed

Investment Strategy Intern (Pasantía)

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Investment Strategy Intern (Pasantía) **JOIN OUR TEAM IN EL SALVADOR WITH THE TIGO INTERNSHIP PROGRAM!** Are you a final-year student or recent graduate in **Business Engineering, Economics and Business, Business Administration, Industrial Engineering** or related fields? This is your chance! **We are looking for an Investment Strategy Intern** **Project duration:** 3 months **Location:** El Salvador **Job Description:** Support the Investment Strategy & Cost Efficiency team. In this role, you will play a key part in preparing reports and analyzing CAPEX execution tracking. If you have a true passion for data, enjoy tackling challenges, and want to be part of our company's growth, we invite you to apply! **Key Responsibilities:** Support in daily CAPEX activities: • Follow up with different departments on monthly CAR executions. • Create flow reports for CAPEX procurement requests. • Support fund movements to ensure project execution. • Generate reports to provide visibility on CAR status. • Perform consolidation of the CAR universe. **Requirements:** * Intermediate/advanced Excel proficiency. * Ability to collaborate with diverse teams. * ️ Excellent communication skills. * Strong analytical ability. * Intermediate level of English. **Apply now and become part of the future of telecommunications in El Salvador!** **\#JobOpportunity \#Internship \#TigoElSalvador \#Telecommunications** **\#ProfessionalGrowth** Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Local Compliance Strategic Response Investigator641474744307221225

Indeed

Local Compliance Strategic Response Investigator

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Local Compliance Strategic Response Investigator ✨ Be part of the team that ensures the integrity and compliance of our global policies. Your role will be key in coordinating and executing investigations. ✨ **Apply now and become part of this mission!** **We are looking for a Local Compliance Strategic Response Investigator.** **Location:** El Salvador **Main Purpose:** This position will play a fundamental role in coordinating and executing investigation tasks aligned with the organization's global investigation strategy and policies. This role is essential to maintaining the integrity of the organization’s code of conduct and ensuring compliance with internal and global policies and procedures. **Responsibilities:** * Lead the receipt and assessment of reports through established channels to determine the need and feasibility of investigations, ensuring a rapid and thorough response to potential compliance issues. * Collect, review, and analyze data to establish timelines and verify facts. Organize and document evidence meticulously within the case management system (EthicsPoint) to maintain a clear audit trail. * Provide strong support to the global investigation team during complex investigations, managing local processes in alignment with global standards and best practices. * Identify and analyze root causes of compliance issues, proposing practical solutions to mitigate risks and improve organizational practices. * Prepare and present detailed investigation reports for each assigned case, highlighting identified risks, supporting evidence, and strategic recommendations for improvements. * Develop and deliver training sessions and awareness programs to promote the ethics line and foster a culture of reporting across the organization, ensuring all employees understand the importance of reporting compliance concerns. * Establish and promote formal and informal communication channels with internal and external stakeholders, fostering an environment of trust that encourages reporting of compliance issues. **Requirements:** * Graduate in **Law, Business Administration, Finance**, or a related field. Advanced degrees or certifications in **compliance, ethics, or investigations** will be valued. * ️ ️ Proven experience conducting investigations, compliance, or ethics-related roles. * ️ ️ Excellent **verbal and written communication skills.** * Strong **analytical skills** with the ability to interpret complex data and produce actionable insights. **.** * Strong commitment to **ethics and integrity**, with the ability to maintain **confidentiality and impartiality** in all investigations. **Apply now and be part of the future of telecommunications in El Salvador!** **\#OportunidadLaboral \#TigoElSalvador \#Telecomunicaciones \#CrecimientoProfesional** \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

AI Project Coordinator - Senior (Remote - Philippines)641449916613141226

Indeed

AI Project Coordinator - Senior (Remote - Philippines)

We are seeking a detail\-oriented and proactive Project Coordinator to support our Senior Project Manager in delivering high\-quality generative AI projects. This role involves managing project details, coordinating tasks, and ensuring effective communication between team members and stakeholders. The ideal candidate will have a foundational understanding of AI technologies and be enthusiastic about driving projects to successful completion. **Main Responsibilities:** -------------------------- * Project Support: Assist the Senior Project Manager in all phases of project lifecycle, from initiation through completion. Help in planning, scheduling, and tracking project timelines and milestones using appropriate tools * Documentation and Reporting: Maintain project documentation and prepare regular reports on the project status to keep stakeholders informed. * Team Coordination: Facilitate communication between project team members and other departments to ensure alignment and efficient workflow. Organize and attend project meetings to take detailed notes and track important decisions. * Resource Management: Assist in managing project resources and logistics, ensuring that project needs are met promptly and efficiently. * Compliance and Quality Support: Help enforce project standards and quality assurance policies. Collect data for quality compliance and assist in the preparation for audits and reviews. **Requirements:** ----------------- * Schedule flexibility * Bachelor’s degree in Business Administration, Computer Science, or related field. * 1\-3 years of experience in project coordination, preferably in technology or AI\-related projects. Mandatory * Familiarity with project management tools and software. * Fluent in English; additional language skills are a plus. * Hybrid work\-style ( availability to work on\-site ) * Minimum of 6 months as a TELUS International employee (Mandatory for internals) * Minimum of 6 months in current position (Mandatory for internals) * No active hints (above hint 3\) (Mandatory for internals) * Meeting or exceeding metrics in the current role (Mandatory for internals) ### **Preferred Qualifications:** * Organizational Skills: Strong ability to organize, multitask, prioritize, and work under pressure. * Technical Acumen: Basic understanding of AI, machine learning models, and data management. * Communication Skills: Excellent verbal and written communication skills to effectively articulate project needs and updates to team members and stakeholders. * Problem\-Solving: Ability to identify issues and participate in their resolution in a timely and effective manner. * Teamwork and Interpersonal Skills: Capable of working collaboratively in a high\-pressure environment.

MPMP+26 Tolón, Peru

Indeed

Business Data Analyst

**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. ### **About the Role** We’re looking for a Business / Data Analyst who can roll up their sleeves and dig into how work gets done across customer experience and business operations. In this role, you’ll conduct stakeholder interviews, run workshops, and shadow CX agents to document processes and uncover pain points. You’ll analyze data to measure effort, cost, and performance, and then model the financial implications of automation — from ROI and payback periods to efficiency gains. You’ll also create process maps, develop business cases, and prepare clear materials that help leaders see where automation (RPA, AI, or agentic AI) can drive the most value. The ideal candidate is part investigator, part analyst, and part storyteller — someone who can connect the dots between what’s happening on the ground, what the data says, and how to frame a compelling case for change. **Key Responsibilities** ------------------------ * **Conduct Interviews \& Workshops:** Engage with stakeholders and CX agents to capture current\-state processes, pain points, and opportunities. * **Shadowing Agents:** Spend time observing call center and CX agents to understand the “day in the life,” identify friction points, and surface opportunities for improvement. * **Process Mapping:** Document workflows using process mapping and discovery tools to provide a clear view of how work gets done today. * **Data Analysis:** Analyze volumes, effort, costs, and performance metrics to validate accuracy and uncover improvement opportunities. * **ROI Modeling \& Business Cases:** Build models that estimate savings, payback periods, and efficiency gains to demonstrate the financial impact of automation. * **Opportunity Prioritization:** Partner with automation strategists to rank processes based on value, feasibility, and impact. * **Documentation \& Reporting:** Maintain accurate process documentation and prepare clear visuals, charts, and executive\-ready presentations. * **Collaboration:** Work cross\-functionally with business leaders, CX teams, and technical stakeholders to ensure insights translate into actionable automation initiatives. **Requirements** ---------------- * 2–4 years of experience in business analysis, operations analysis, data analysis, or consulting. * Strong analytical and financial modeling skills (Excel, Google Sheets, or BI tools such as Tableau/Power BI). Proficiency with process mapping tools and methodologies (e.g., Visio, Lucidchart, BPMN). * Ability to synthesize complex data into clear, actionable insights that support business cases. * Excellent written and verbal communication skills — able to present findings in a business\-friendly way. * Curiosity\-driven mindset: you ask questions, dig into details, and want to understand how things really work. * Comfort shadowing CX agents, conducting interviews, and facilitating workshops to surface insights. * A detail\-oriented, structured approach to documentation, ensuring accuracy and clarity. * Adaptability to thrive in fast\-paced environments with shifting priorities. * A balance of **investigator, analyst, and storyteller** — uncovering problems, quantifying opportunities, and framing a case for change. * Strong presentation skills, including the ability to **build executive\-ready slides and visuals** that communicate automation strategies, roadmaps, and ROI clearly. **Preferred Qualifications** * Familiarity with automation technologies (RPA, AI, or agentic AI) and how they apply to business processes. * Experience working with or analyzing **contact center / customer experience operations**, including exposure to metrics such as AHT, FCR, and CSAT. * Exposure to process discovery or mining platforms (e.g., Celonis, UiPath Process Mining, Signavio) is a strong plus. * Proven ability to work cross\-functionally with business, operations, and technical teams. * Knowledge of Lean, Six Sigma, or other process improvement methodologies is helpful but not required. ### **What’s in it for you** * Private medical and life insurance from day one. * Professional growth budget for certifications and training. * Flexible work schedule. * Performance\-based bonuses.

MPMP+26 Tolón, Peru

Indeed

Technical BSA

**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. **About the Role** We are seeking a highly skilled and motivated Technical Business System Analyst to join our innovative Digital Transformation team. This role is pivotal in defining and driving the product strategy for our B2B telecommunications services portfolio, with a special focus on our inter\-carrier automation initiatives using MEF LSO Sonata platforms. The ideal candidate will act as a crucial link between business stakeholders, external partners, and our development teams. You will be the Subject Matter Expert (SME) for our LSO Sonata platform, responsible for its entire lifecycle—from defining new features and onboarding partners to ensuring its operational excellence. ### **Key Responsibilities** * **Product Definition and Strategy** * + Assess and define new and existing initiatives for the Digital Transformation Portfolio + Create User Stories, Epics, and MVPs + Develop and implement the Product Roadmap Definition template for tracking and overview + Promote new initiatives to accelerate project/product definition and delivery * **Technical Expertise and Support** * + Act as SME for MEF LSO Sonata and Telecommunications projects (Access E\-Line EPL and IEVC) + Assist other business units in understanding product needs and definitions + Take ownership of MEF LSO Sonata platforms + Create monthly reports, investigate bugs, and analyze potential improvements * **Partner Management** * + Onboard new partners to the MEF LSO Sonata platforms + Assist in technical calls to resolve integration doubts and issues * **Agile Process Participation** * + Participate in Scrum meetings with other Business Analysts + Engage in Grooming sessions to refine and prioritize backlog items * **Cross\-functional Collaboration** * + Work with development teams to deliver Epics and User Stories + Collaborate with various stakeholders to ensure successful project outcomes **Required Experience:** * 3\-5\+ years of proven experience in a Technical Business System Analyst, Product Manager, or Product Owner role. * **Essential:** Direct experience working within the Telecommunications industry. * Demonstrable experience defining and launching technical products or platforms. * Proven experience working in an Agile/Scrum development environment, with a strong understanding of its principles and practices. * Experience in a partner\-facing or client\-facing role involving technical integrations. **Technical Knowledge:** * **Deep understanding and hands\-on experience with MEF LSO Sonata APIs and frameworks.** This is a mandatory requirement. * Strong knowledge of telecommunications services and concepts, specifically Carrier Ethernet products like Access E\-Line (EPL, EVPL) and inter\-carrier operations. * Expertise in creating and managing product artifacts, including detailed User Stories with acceptance criteria, Epics, Product Roadmaps, and MVPs. * Familiarity with Agile project management tools (e.g., Jira, Confluence, Azure DevOps). * Understanding of API technologies (REST, JSON) and the software development lifecycle. **Core Skills \& Competencies:** * **Communication:** Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non\-technical audiences. * **Analytical \& Problem\-Solving:** Superior analytical and problem\-solving skills, with a proven ability to investigate technical issues, analyze data, and propose viable, well\-reasoned solutions. * **Ownership \& Initiative:** A proactive mindset with a strong sense of ownership and the ability to drive initiatives from conception through to completion with minimal supervision. * **Collaboration:** A strong team player with excellent interpersonal skills and the ability to work effectively in cross\-functional teams (Engineering, Sales, Operations, etc.). * **Stakeholder Management:** Ability to engage with and manage the expectations of multiple stakeholders, including senior management, technical teams, and external partners. **Preferred Qualifications (Nice to Have):** * MEF\-CECP or other relevant MEF certification. * Bachelor’s degree in Computer Science, Engineering, or a related technical field. * Experience with business process modeling and workflow analysis.

MPMP+26 Tolón, Peru

IT, Telephony Engineer Senior - Guatemala & El Salvador641449763572491229

Indeed

IT, Telephony Engineer Senior - Guatemala & El Salvador

**IT, Telephony Engineer Senior \- Guatemala \& El Salvador** ============================================================= **Position Overview:** ====================== Senior Telephony Engineer is responsible for design and planning for the telephony solutions. Collaborate with other IT teams to integrate telephony systems to the overall IT infrastructure. Conduct research on emerging telephony technologies and recommend improvements. Provides technical assistance by attending to telephony related issues and concerns, if required. **Main Responsibilities** In charge of the TELUS international’s global telephony operations stability. Manages and supports the Global Telephony Operations in which the sole objective is to ensure the continuous availability and reliability of the TI Telephony system * Manages and resolves telephony P1/P2 incidents and outages * Provide assistance on P3 multi user incidents, if required * Design and plan the company’s telephony infrastructure, monitoring and maintaining the health of telephony systems to ensure uninterrupted and high quality voice communication * Perform in\-depth analysis of telephony requirements and documents them for new customer launches and complex changes * Collaborate with other technology teams to integrate telephony systems with other enterprise applications and systems, ensuring seamless communication across platforms * Conduct capacity planning to anticipate and accommodate the organization’s growing telecommunications needs, ensuring scalability and performance optimization; define budget to support organic growth, new clients and integration of newly acquired companies * Maintain accurate documentation of telephony configurations, procedures and troubleshooting steps * Perform peer reviews and approval on Method of Procedures for changes to be implemented by Telephony Administrators, ensuring consistency with the architecture frameworks. * Engage telephony vendors to negotiate contracts, manage service level agreements and stay informed about emerging telephony technologies * Act as a third point of contact to provide technical expertise and support related to telephony infrastructure to other technology stack teams * Act as backup lead/manager when need arises. * Support pre\-sales requirements and participate in budgetary exercise. **Requirements:** * Schedule flexibility * Availability to work on\-site **Specific Qualifications** * Proficiency in voice over IP (VOIP) and SIP technology (Oracle SBC). * Knowledge in presales processes and activities * Proficiency in installation, configuration, administration and support * Experience with design and implementation of ACD systems, Voicemail system and other telephony services. * Experience in handling Voice recordings, dialers, CTI servers and other adjuncts systems * Working knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support. * Knowledgeable in Cisco data networking * Experienced in pre\-sales and financial planning activities. **Skills** * Written and verbal communication skills. * Problem\-solving and decision\-making skills. * Excellent communication and interpersonal skills * Ability to respond to External \& Internal requests * Faster adaptation to technology changes **Education/Experience and Knowledge** * Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer\-related course * Experience in telephony services or exposure in Avaya, BCM/Sinch, Five9/Genesys and Thrio/Alvaria products is an advantage. * Experience in voice over IP (VOIP) and SIP technology. * 10 years of experience in telecom systems * 5 years of experience in managing and supporting the Five9/Avaya product * 5 years of experience with Open Source PBX solutions i.e. Kamailio, Freeswitch etc. * 5 years of experience managing and administering SBC (Session Border Controller) * Minimum of 10\+ years experience in an information technology role. * Experience in overseeing a team or group of IT professionals

MPMP+26 Tolón, Peru