Guest Experience Specialist

Description

Job Summary: We seek passionate service specialists dedicated to creating unique and memorable guest experiences—and empowered to go beyond the front desk. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Go beyond routine front desk duties. 3. Be part of an ambitious and continuously learning team. **Additional Information**Day Shift, Evening Shift, and Overnight Shift Preferred **Job Number**26062459 **Job Category**Rooms \& Guest Services Operations **Location**Courtyard by Marriott Lima Miraflores, Calle Schell No 400, Lima, Peru, Peru **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is truly unique and memorable for the guest. Our Service Specialists take initiative to deliver a wide range of services that guide guests throughout their stay. Their responsibilities extend well beyond typical front desk duties—to actively own guest service across key hotel areas, with an unwavering focus on placing the guest first. They feel empowered to move freely and do what’s needed, in the moment. Whether performing operational tasks, responding to guest requests, serving quality food, completing reports, or sharing insights about local events and attractions, Service Specialists ensure each interaction becomes part of the guest experience. Regardless of role, certain fundamentals are essential for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional appearance, personal presentation, and communication). Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in varied physical tasks (moving items, lifting, carrying, pushing, and placing objects under 25 lbs without assistance; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is critical that Guest Service Specialists consistently perform these (and other reasonable tasks assigned) to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law. Law No. 26772* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This inspired us to create the first hotel specifically designed for business travelers—and today’s Courtyard experience empowers guests, regardless of their travel purpose. We’re looking for people who strive to achieve their goals and are passionate about delivering a guest experience that goes above and beyond; who enjoy being part of a small yet ambitious team; and who love learning and continuously improving—all while having fun. By joining Courtyard, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.