Job Summary: Provide comprehensive support to e-commerce and back-office channels, managing incidents, monitoring systems, and analyzing transactions to enhance customer experience. Key Highlights: 1. Comprehensive e-commerce and back-office support 2. Incident and improvement management 3. Transaction analysis and business requirements analysis **Job Description** ---------------------- Provide support to e\-commerce channels, handle incidents, and monitor the web application as well as back-office systems. Manage incidents, complaints, improvements, risks, and all aspects of user support for the e\-commerce business. Monitor systems and payment methods. Report purchase orders with errors to the responsible departments for prompt resolution. Analyze transactions for cardholder fraud patterns. Understand, interpret, and translate business needs. Support in developing departmental KPIs, coordinated in advance with the business analyst. At Falabella Peru, we foster an inclusive and diverse culture focused on equity and respect for different perspectives. This includes gender, religion, disability, LGBTQ\+ identity, ethnicity, and diversity. Therefore, all our selection processes are conducted under this principle. **Candidate Requirements** -------------------------- * University degree in Business, Administration, Engineering, Economics, or related fields. * 1\-2 years of experience providing operational sales support in retail. * Experience in face-to-face or call center customer service (desirable). * Proficiency in back-office systems: (SD, PMM, VIRTUAL POS, CGP, Postman, among others). * Competencies: responsibility, teamwork, flexibility, analytical thinking. * Availability to work in a hybrid mode. * Availability to work in Surquillo. This position is suitable for persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we are looking for, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands defines who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
